• Provide expert knowledge of Epicor Processes and Features.• Provide advice to clients on how to streamline and/or enhance business process• Provide Creation and Modification in the following areas: o BPMs o BAQs o Dashboards o UI Customizations o SSRS Reports o Crystal Reports o SQL Scripts o API Integrations• APM Management• EDI Management• DMT Management

• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance• Receive, prioritize, and respond to incoming requests regarding equipment and/or connectivity problems.• Design, develop, implement and coordinate systems, policies and procedures• Plan, organize, control and evaluate IT and electronic data operations• Review, recommend, and create/change business processes to best suit company• Administration of networking and security systems (firewalls, switches, security products, etc.)• Administration, development, training and support of major software platforms (Epicor 10, Salesforce, Windchill, etc.)• Office 365 Administration• Plan, organize, control and evaluate IT and electronic data operations• Handle annual budget and ensure cost effectiveness• Project Management

• Receive, prioritize, and respond to incoming requests regarding equipment and/or connectivity problems.• Support and manage ERP system (Epicor 9).• Sole individual responsible for Upgrade and Implementation of ERP system from Epicor 9 to Epicor 10.• Creation, modification, and testing of customizations for ERP system (Primarily using C#, VB.Net, and ABL).• Custom Development of platforms needed to support business.• Creation, modification, and testing of Crystal Reports and SSRS reports to provide valuable information to various departments within the organization.• Management, configuration, and support of laptops, desktops, and servers. • Office 365 and Active Directory Administration• Salesforce Administration• IT Policy Creation/Management

• Receive, prioritize, and respond to incoming requests regarding equipment and/or connectivity problems.• Support and manage ERP system (Epicor 9).• Creation, modification, and testing of customizations for ERP system.• Create, maintain, and provide documentation for security audits.• SharePoint Administrator (Americas)• Cognos Administrator• EDI Management and Implementation• Creation, modification, and testing of Crystal Reports and SSRS reports to provide valuable information to various departments within the organization.• Management, configuration, and support of laptops, desktops, and servers. • Perform on-call duties, system implementations, and upgrades that may occur after normal business hours and on weekends as required to minimize business impact.• Ensuring full compliance with our IT policies.• Manage tape backup and rotations.• Supporting and maintaining printers.• Supporting and maintaining phone system• Establish and maintain effective relationships with both internal business customers, IT staff and outside vendors.• Support and maintain the various warehouse equipment relating to label printers, bagging and UPS including the databases that they access.

• Maintain the use of IT equipment at eight schools.• Closed over 28% of all active work orders for the entire school district.• Communicated with staff to identify issues and determine best solution to solve the problem.• Develop, alter, and test images to work with separate devices.• Install/Repair new hardware systems.• Active Directory and Exchange Management.• Troubleshoot problems with hardware, software, and end-user support.• Train and mentor other employees to ensure their personal success and the success of the department.• Help plan, implement, support, and complete IT projects throughout the entire district.• Resolve many break/fix solutions.• Install interactive boards for all schools in the district.• Work both onsite and remotely using VNC and RDP software.• Coordinate with vendors for repairs/parts and services.• Researched, integrated, and manage MDM software and mobile devices for entire district.

In this position, I was working three pay grades above my own. The following were some of my job duties:• Resolved technical issues with computers, printers, routers, and switches• Provided training on automations equipment and standards of use according to army regulations• Created users logon and email accounts• Active Directory Management• Filed work orders through remedy ticket system and dispatched analysts to troubleshoot issues• Data Manager, granted user permissions for organizational folders• Installed cat5e/cat6e cable as necessary for network operations• Coordinated with vendors for warranty and damaged equipment repair/replacement• Configured Cisco VOIP phones through Cisco Call Manager/Call Manager Express• Provided "Excellent" customer service at all times• Imaged over 300 laptop and desktop computers• COMSEC Custodian

While working three pay grades above my own, some of my job duties were:• Supervised four communication representatives• COMSEC custodian • Coordinated weekly COMSEC fills• Maintained three separate networks to include computers, printers, and VOIP phones• Maintained all communication equipment for 40+ vehicles and 100+ soldiers• Coordinated with vendors for turn-in/repair/replacement of equipment• Resolved technical issues with computers, printers, radios, and BFT• Installed cat5e/cat6e cable as necessary for network operations• Provided training to 100+ soldiers on communication equipment