Cyber Security EngineerIncident Response TeamInformation Security Awareness Program Manager

Using Vmware to monitor servers, take snapshots, observe resource monitorsManage Exchange Windows Server 2012R2Add Computers and Users on ADConfigure Permissions on Active Directory on Windows Server 2012R2Configure/Manage Cisco Wireless NetworkConfigure/Manage Meraki FirewallConfigure/Manage VeloCloud NetworkConfigure/Manage Barracuda Cloud Email Security Configure/Manange BaaN ERP system Configure/Manage VOIP Phone systemBasic Powershell commandsBasic Batch files to perform specific tasksCommand line actions with Ping/netsh/diskpart/ipconfigManage Print ServerTroubleshoot printersReplace maintenance kits on printers (HP/Lexmark)Set IP addresses with printersEdit registry to give permissions or delete unnecessary itemsRe-image computersUse SpiceWorks ticketing system to resolve customer issuesSet up VTC's between local customers and distance customersRun advanced antivirus scans, and document results for dissemination to Information SecurityModify Bios for desired configuration I.E. TPM/Boot Sequence/Boot Mode/SecurityUse Team Viewer for remote administration on users' computersInstall software remotelyFix end user problems remotely.Fix issues with drivers (updating, uninstalling, reinstalling,scanning for changes)Install hardware, software, and help with end user devices (Computers, Laptops, Printers, Cellphones)Inventory and maintain accountability of servers, VoiP phones, laptops, docking stations, monitors, and other technical equipment.Troubleshoot and fix problems with all Microsoft applications (Word, Excel, Outlook, Powerpoint, in a Windows 10 enterprise environment)

Led local and international service trainingsParticipated in National Food & Beverage trade shows Created and developed training program and materials for customer care department Answering Customer & Technical Support calls that come into the call centerResponsibilities include Dispatching Service, Training & Performing in Field ServiceAbility to troubleshoot / repair mechanical, electrical & refrigeration issues with equipment.