Peter Schipper

Peter Schipper Email and Phone Number

Manager - Enterprise Cloud Migration Manager at Atlassian @ Atlassian
australia
Peter Schipper's Location
Amsterdam, North Holland, Netherlands, Netherlands
Peter Schipper's Contact Details

Peter Schipper work email

Peter Schipper personal email

n/a
About Peter Schipper

Senior professional with strong Customer Success management skills, extensive system, process and organization transformation experience. Able to set up and finalize complex (change) projects and programs within time and budget. Capable of building/leading (virtual) teams, continues drive to meet business objectives and customer success.Key competences: - Certified Customer Success Manager Advanced- Certified Professional Scrum Master and Professional Scrum Product Owner.- ITIL and Program / Project management skills including operational ICT management background. - Strong drive to optimize operational services/products, systems and business processes - ‘Can do’ mentality, business change management, customer focused, analytical skills- Inspire challenge and coach teams, think and act commercial

Peter Schipper's Current Company Details
Atlassian

Atlassian

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Manager - Enterprise Cloud Migration Manager at Atlassian
australia
Website:
atlassian.com
Employees:
5797
Peter Schipper Work Experience Details
  • Atlassian
    Manager - Cloud Migration Management
    Atlassian Apr 2023 - Present
    Amsterdam, Noord-Holland, Nederland
    View
  • Atlassian
    Sen. Enterprise Cloud Migration Manager
    Atlassian Aug 2020 - Apr 2023
    Amsterdam, North Holland, Netherlands
    View
  • Poly
    Customer Success Manager
    Poly Jul 2019 - Jun 2020
    Hoofddorp
    Responsible for customer experience management, customer on-boarding, adoption and retention & growth, improving customer lifetime value and delighting the customer at every customer life-cycle touchpoint. Driving Poly’s SaaS strategy, leading the EMEA Customer Success practice across all business functions. Managing 270 EMEA customer including 20 high touch accounts, driving KPIs: On-boarding +14%, Adoption + 34%, Post-sale customer engagement +45%, Customer implementation effort decreased -12%. Providing CSM best practices and training.
    View
  • Trafficlink B.V.
    Customer Service Manager
    Trafficlink B.V. Apr 2018 - Jun 2019
    Uithoorn
    Team manager, responsible for operational customer support and KPI management. Leading a team of technical professionals. Accountable for customer relationship and implementation of projects using Scrum framework and tools like Jira - Align. Leading a System migration program across 3 main customer hubs, replacing 90+ servers, while preparing the team to take onboard new products and business.
    View
  • British Telecommunications
    Business Change Manager / Program Manager Systems Transformation
    British Telecommunications Apr 2013 - Mar 2018
    Technology Service & Operations
    Defining/Initiating strategic system roadmaps to support business demand/objectives. Member of Global Service CIO team. Accountable for several (system) optimization programs. Driving business change and implementation of new global ITSM / CRM tooling. Managing product backlog (Product Owner) and customer relationship. Program and project management utilizing different project management methodologies - frameworks (e.g. agile, scrum).
  • British Telecommunications
    System Transformation Program Delivery Manager.
    British Telecommunications Apr 2012 - Apr 2013
    Bt Product And Service Design
    Implementing both tactical and strategic systems (call routing platforms, service assurance tooling) for global service desks. Enabling £3m cost saving. Defining strategic service assurance system roadmap and driving software delivery life cycle
  • British Telecommunications
    Program Director Emea
    British Telecommunications Jan 2010 - Apr 2012
    Bt Global Services
    Member of EMEA Management team. Driving ITIL transformation and strategic optimization programs within EMEA, including the implementation of EMC Smarts (EMC Smarts monitors the availability and performance of physical and virtual networks, storage environments and servers) and UC within customer care centers across regions.
  • Bt Global Services
    Program Manager Benelux
    Bt Global Services Jun 2008 - Jan 2010
    Member of Benelux Management team. Reporting to board member. Program managing strategic organization / process optimization programs including introduction of ITIL methodology
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  • Bt Global Services
    Sen. Operations Manager
    Bt Global Services Jan 2005 - May 2008
    Member of Benelux Management team. Responsible for the development and execution of the Customer Service and Commercial strategy, objectives and bottom line results. Accountable for BT‘s ICT service support. Leading (remote) operational teams (60FTE), driving operational excellence and outsourcing/migration programs.
    View
  • British Telecommunications, Bt Ignite Global Solutions
    Operations Manager
    British Telecommunications, Bt Ignite Global Solutions Sep 1995 - Jan 2005
    Amsterdam Area, Netherlands
    Several operational customer service (senior) team leader - management roles, supporting bespoke - high profile customers.

Peter Schipper Skills

Telecommunications Data Center Service Delivery Program Management Leadership Business Transformation Outsourcing Voip Ip Service Management Itil Managed Services It Strategy Project Delivery Mpls Unified Communications Management Cisco Technologies It Service Management Stakeholder Management Strategy Vendor Management Integration Contact Centers Pmo Cloud Computing Prince2 Pre Sales Professional Services Wan Governance Mobile Devices Business Case Solution Architecture Project Portfolio Management It Management It Outsourcing

Frequently Asked Questions about Peter Schipper

What company does Peter Schipper work for?

Peter Schipper works for Atlassian

What is Peter Schipper's role at the current company?

Peter Schipper's current role is Manager - Enterprise Cloud Migration Manager at Atlassian.

What is Peter Schipper's email address?

Peter Schipper's email address is pt****@****iway.nl

What skills is Peter Schipper known for?

Peter Schipper has skills like Telecommunications, Data Center, Service Delivery, Program Management, Leadership, Business Transformation, Outsourcing, Voip, Ip, Service Management, Itil, Managed Services.

Who are Peter Schipper's colleagues?

Peter Schipper's colleagues are Ajith Ajithkumar, Anuja Kokrady, Ashwini Kumar, Tony L., Shivansh Sinha, Tamie Lorraine Conge, Ravindra Srinivas.

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