Peter Schmid

Peter Schmid Email and Phone Number

Senior Service Delivery Manager at Capgemini @ Capgemini Outsourcing Services
france, aquitaine, france
Peter Schmid's Location
Nuremberg, Bavaria, Germany, Germany
Peter Schmid's Contact Details

Peter Schmid personal email

n/a
About Peter Schmid

working now for more than 22 years at international IT Consulting Companies, and after various projects in Europe, North America and New Zealand, I am still hungry and interested in challenging projects.expertise in complex and interdisciplinary IT-Projects, especially in the area of IT Outsourcing and Service Delivery ManagementSpecialties: IT Outsourcing, Service Delivery, Transition Management, and more ...

Peter Schmid's Current Company Details
Capgemini Outsourcing Services

Capgemini Outsourcing Services

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Senior Service Delivery Manager at Capgemini
france, aquitaine, france
Website:
capgemini.com
Employees:
232507
Peter Schmid Work Experience Details
  • Capgemini Outsourcing Services
    Senior Service Delivery Manager
    Capgemini Outsourcing Services Feb 2016 - Present
    Germany
    • experienced Service Delivery Lead with high customer driven focus• acting as single point of contact for the client, especially for client issues, escalations and complaints, as well as for customer satisfaction surveys• managing Service Delivery Quality vs. SLA’s & Contract, ensuring that the agreed targets for delivery are consistently met• building relationships and working with clients up to CxO level, partners, suppliers and internal teams across multiple disciplines (onshore, nearshore, and offshore) to achieve client and business goals• interface between Account Manager and the Delivery Center providing different services to the client• managing Service Cost, Revenues and Margin, incl. billing• driving standardization and CSI projects
    View
  • Capgemini Outsourcing Services
    Service Delivery Manager
    Capgemini Outsourcing Services Jun 2013 - Feb 2016
    View
  • Capgemini Outsourcing Services
    Transition Manager
    Capgemini Outsourcing Services Sep 2012 - May 2013
    Ce
    Responsible for transferring services and staff to a new IT service model, using Rightshore®, Capgemini's global delivery model providing the right balance of onshore, nearshore and offshore;
  • Unisys Outsourcing Services Gmbh
    Global Service Delivery Manager
    Unisys Outsourcing Services Gmbh Jan 2011 - May 2012
    service development for international outsourcing projects within End User Support / Desk Side Services, as well as subsequent takeover of operations as responsible SDM:first point of contact for all service related topics and escalations - provide leadership on operational issues and seamless customer support by taking ownership;establish operational account relationships;set-up and management of global teams in Hungary and India;adherence to SLA's and customer satisfaction targets;responsible for consistent cost control of service delivery and margin optimisationmonitoring assigned accounts looking for business development opportunities;
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  • Unisys
    Service Delivery Manager
    Unisys 2009 - 2010
    View
  • Unisys
    Test Manager / Migration Manager
    Unisys 2007 - 2009
    responsible for Project Planning and execution of the Transition Phase;interface between project teams, 3rd party vendors and client, incl. also the integration of a Managed Service Centre (offshore) for operational support;planning, preparation, and co-ordination of the Roll-out; managing several Migration Teams, doing the onsite roll-out worldwide;various Test Management activities
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  • Unisys
    Test Manager
    Unisys 2004 - 2007
    creation and control of test strategies; development and implementation of test plans, and test procedures; set-up of Quality Management and Configuration Management;interface between international development centers and different teams of client (e.g. Testing, Security, Operations)
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  • Unisys
    Senior Business Analyst
    Unisys 1999 - 2004
    business consulting, focusing on the development of business strategies; financial impact analysis of planned services and projects; business process management, eTOM & ITIL; analytical CRM solutions (Business Intelligence)
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Peter Schmid Skills

Outsourcing Integration Service Delivery It Outsourcing It Service Management Transition Management It Transformation It Consulting International Project Management Change Management Test Management It Management It Strategy Business Analysis Offshore Outsourcing Project Management Managed Services Business Intelligence Itil Management

Frequently Asked Questions about Peter Schmid

What company does Peter Schmid work for?

Peter Schmid works for Capgemini Outsourcing Services

What is Peter Schmid's role at the current company?

Peter Schmid's current role is Senior Service Delivery Manager at Capgemini.

What is Peter Schmid's email address?

Peter Schmid's email address is sc****@****line.de

What skills is Peter Schmid known for?

Peter Schmid has skills like Outsourcing, Integration, Service Delivery, It Outsourcing, It Service Management, Transition Management, It Transformation, It Consulting, International Project Management, Change Management, Test Management, It Management.

Who are Peter Schmid's colleagues?

Peter Schmid's colleagues are Szymon Michalik, Siddharth Mnv, Abhinay Bhimarthi, Ana Marta Kirsch, Ananya Ghildiyal, Lola Marchand, Shivam Jha.

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