• Responsible for supporting a total of 50 Campus and 1500 Branches as part of working in the Office and Branch Networks team.• Managed and supported a project to deploy Cisco DNAC and migrate Cisco 9800 centralised WLCs to new infrastructure. • Managed and supported Wireless AP upgrade projects using Ekahau and Cisco DNAC/Catalyst Center PnP provisioning.• Responsible for supporting network changes OOH.• Managed and supported project to upgrade ISE from 2.4 to 3.1 including migration of TACACS+ and Wireless Authentication.• Supported project with Wireless design input for new Data Center.

2nd Line Engineer on the Cisco Tech Desk.• Assist 1st line engineers with triaging tickets.• Triage 2nd line fault tickets.• Complete Support Acceptance Testing for new installations.• Write technical documentation – Impact Assessments, Network Diagrams, Process Guides.• Work with Cisco TAC• Upgrade Cisco routers/switches HP switches.• Troubleshoot Wireless connectivity issues.

• Worked night shifts on the OOH Service Desk.• Triage fault tickets.• Provide customers with latest updates.• Action major incident escalation if required.• Complete OOH SW upgrades.• Update and forward shift handover document.

• Supported and assisted senior project engineers with installation of hardware and software .• Prestaged Cisco routers/switches, HP switches, Aruba APs.• Onsite project experience installing and deploying Mitel VoIP.

• Installed, deployed and upgraded software.• Experienced troubleshooting hardware issues.• Built and deployed desktop PCs.• Provided external IT support to local primary schools.• Completed network administration duties.• Supported members of staff with accessing and presenting learning resources.

• Triaged support tickets.• Diagnosed and resolved database connectivity issues.• Installed, upgraded client nursery management software.• Installed, configured Microsoft SQL databases.