Peter Schuster Email & Phone Number

Thousand Oaks, CA, US

Thousand Oaks, CA

ViaSource Solutions represents the next evolution of 1NW Contact. ViaSource Solutions is developing into a full service, customer life cycle company. We have expertise at every touch point from customer acquisition and customer care, to A/R management.ViaSource Solutions delivers services through a strategically designed network of virtual agent and brick.

Responsibilities include call center operations management, strategic client development and corporate strategy. Specific duties include call center operations management, development and implementation of strategic plans to meet client acquisition goals and participation in corporate governance.Led successful shift from regional presence to national.

Senior Vice President of Client PerformancePrimary budget responsibility for over $60 million in revenue spread across five vertical markets and 14 call centers. Those markets were Telecom, Financial Services, Healthcare, Direct Marketing and Commercial Collections. During this period developed a comprehensive Key Account Management strategy, methodology.

Director of Key Account ManagementCollectech Systems career began as a Key Account Manager for their Telecom division. Specific client responsibilities included Verizon Communications, Sprint, BellSouth and Verizon Wireless. In 2001was promoted to Director of Key Account Management with the mandate to build a team of Key Account Managers for the company's.

During this period guided SCCS through major technology upgrades including transitioning to a new enterprise software platform, adoption of predictive dialing technology and new accounting systems. Specific successes include:SCCS was a small, regional collection agency. Revenue increases were accomplished through the integration of disciplined market.