Peter Schwab Email & Phone Number

Greater New York City Area

Experienced manager with a proven track record of delivering customer-focused technology services; capable of achieving and optimizing service quality based on Voice of Customer (VoC) campaigns and other forms of outreach; able to build consensus within teams and across organizational boundaries to achieve results; diverse background in solution delivery.

Greater New York City Area, Canada

• End-to-end (pre-sales to post-sales) responsibility for successful implementations at high-visibility accounts including Gillette, Price Waterhouse, Canon, National Century, General Motors, Merck, Recruitsoft.
• Installation and implementation of Autonomy information management solutions at customer sites: Aggregate data from wide variety of data repositories (web sites, file systems, mail servers, databases a.o.); integration.
• Optimization/enhancement of existing installations at Department of Education, Lucent, AT&T, U.S. Army, a.o.

• Coordinated development effort for LexiMail (E-mail response system) between linguistic development team (France) and front-end developers (NYC); formulated functional specifications for front-end component based on.
• Generated successful leads for beta sites both in Europe and the US; assisted pre-sales effort; provided important input towards product definition and positioning.

Greater New York City Area

• In charge of Customer Support North and South America and Europe, Quality Assurance, and Documentation at company in the field of computer-assisted translation:
• Coordinate pre- and postsales support; negotiate support-level agreements; set up new installations and end user training; ensure efficient first and second-level support of existing customer base; manage support.
• Responsible for thorough testing of patches, new products and installation tapes; maintain and modify testing and bug tracking procedures.
• Supervise flow of information from development to documentation, and from documentation to support; manage updates of training materials; ensure accurate and timely documentation and localization of new products and.