Peter Scott Email & Phone Number

London, England, United Kingdom

Working in Payment Business Operations as the operational lead and partner liaison for the launch of the Amazon Business American Express Card in conjunction with American Express. Developed new processes for the UK product launch ensuring the structure is scalable to all launches within the EU. Main point of contact for all operational issues and acting as the voice of the customer with both internal and external stakeholders.

Implemented a programme of automation improvements within the Amazon Corporate Gift Card team, reviewing tasks previously requiring high levels of manual work and applying automated solutions.Completed the Salesforce Administrator course and went on to assist the wider Corporate Gift Card Salesforce team, liaising with internal stakeholders to troubleshoot issues, close cases, build reports and acting as the main European point of contact for obtaining requirements to resolve user pain points.

London, United Kingdom

Worked within Operations in the Corporate Gift Card team, I was the UK owner of day-to-day operational tasks to service our clients’ needs, supporting internal stakeholders and building business improvement processes. Including verifying payments, approving contracts, troubleshooting client queries and acting as the main operational point of contact for all UK clients.

London, United Kingdom

Supervised three separate teams and tasked with internal project management and client operational responsibility. Managed multiple stakeholders and controlled full project lifecycles from initiation through to delivery and post project support including the development and companywide implementation of Salesforce.

Tasked with leading the Technical Analyst Team within a start-up financial services company. Oversaw and managed all client cases, involving high profile and high net worth complaints against Independent Financial Advisers.

Working as an account executive assisting with the planning and co-ordination of a commemorative event for the Queen’s Diamond Jubilee in Hyde Park, an event with 300,000 attendees over 4 days.

Cirencester

Providence, Rhode Island Area, Usa

Sydney, Australia

Auckland, New Zealand

Bachelor’S Degree, Politics, 2:1

Activities and Societies: Rugby

Education record