• Working with problem cases from creation to resolution.• Conducting root cause investigations.• Leading task force meetings.

• Supported the daily operations of the Avaya Contact Center/Avaya Interraction Center/Avaya Communication Manager both at a server/PBX and end user level.• Helped during implementation and upgrades of Avaya Contact Center technologies in various H&M Contact Centers.• Helped with disaster recovery during major incidents.

Various IT support assignments. Provided 1st, 2nd and 3rd line support for users and backend systems at different companies. Technologies included Windows server 2008, HyperV, SCOM, Exchange 2007. Example customers: Atlas Copco, Accenture, Jones Lang LaSalle, Nobina AB.

• Worked with problem cases from start to resolution.• Conducted task force meetings as Incident Manager during major incidents.• Handled Change Manager tasks.

Gave IT support to private persons and companies.Example tasks:* Solved hardware and software issues.* Migrated cashier systems, email and e-commerce systems.Example customers: * Great Skate AB* NHL New York Rangers and NHL Detroit Scouts* Austrian Look* Livshälsa AB