 Gather, analyze, organize, and plan new business requirements. Create and execute test plans and ensuring proper implementation. Perform quality assurance for all software modifications and/or enhancements as implemented. Ensure adherence to established processes and procedure and maintain the quality and integrity of the HR data. Identify opportunities for improving HR business processes through information system changes. Prepare required business reports to build a secured reporting repository for HRIS end users. Work with IT staff to develop new modules and add-hock features. Assist in developing training material and provide formal and informal training sessions to HR end-users. Administrate the annual appraisal and performance system and assist the HR Business Partners in the appraisal and performance system.Completed Projects:1. Performance and Appraisal Module Implementation on Oracle HCM.2. The performance management 2015.3. Release Form procedures automation on Oracle HCM.4. Electronic Release Form Implementation on Oracle HCM.5. End of Contract and End of probation e-mail Alerts.6. Restructure of the I-recruitment module and workflow on Oracle HCM.7. Exit interview on Oracle HCM.8. Oracle Version Upgrade.In Progress Projects:1. Change of status module (Online Assignment on Oracle).2. Web DMZ (E-Recruitment module on the organization’s web site).3. Performance Management 2016.4. Medical Module on Oracle HCM.

 Perform human resources operational and customer support services in Human Resource Information System (HRIS) support, Database Management, and Reporting. Responsible for the maintenance of configurations and table setups in HR modules while understanding downstream impact of configuration changes to other integrated applications. Ensure adherence to established processes and procedure and maintain the quality and integrity of the HR data. Perform Customer Support Services and Administrative Management Services for the HRIS. Handle, monitor, and manage Time and Attendance loading. Handle of general employee inquiries. Gather, analyze, organize, and plan new business requirements. Prepare required business reports to build a secured reporting repository for HRIS end users. Create and execute test plans and ensuring proper implementation. Perform quality assurance for all software modifications and/or enhancements as implemented. Perform research, analysis, and resolution on HRIS software problems. Prepare and disseminate informational and instructional communications to employees relating to HR processing, table updates, policy changes and/or mandates. Assist in developing training material and provide formal and informal training sessions to HR end-users. Identify opportunities for improving HR business processes through information system changes. Assess, prepare, generate, and submit Change Request Transmittals (CRTs) to application provider.Projects Completed:1. E-mail Alert Module Implementation. 2. Time Keeping Machines installation in 150 Branches all over Egypt.3. HR Self Service and Work Flow Module Implementation.

 Respond to requests for technical assistance from customers, via phone & electronically. Diagnose and resolve technical software issues, advice “HITS” users on appropriate action. Implement the customers’ business (HR/Payroll) policies and exercises on the software “HITS”. Train new customers’ users through presentations on how to use “HITS” and the current customers on the new purchased modules. Install, configure, integrate, and upgrade software “HITS” software. Follow standard help desk procedures, prepare activity reports. Redirect problems to appropriate resource. Identify and escalate situations requiring urgent attention. Track and route problems and requests and document resolutions on Microsoft CRM. Document operational manuals for the finished projects, work around steps and customers’ special exercises. Conduct demo meetings with pre-customers in order to express the valued features in the system in order to let them to be convinced by the software.