Managed the overall account relationship delivering constant open commutations and issue resolution. Through close customer interaction and service delivery grew accounts on average 1 to 4% year over year.Clients ManagedAspect AGFANational Life Insurance Casella Waste GomezSmith & NephewChittenden BankBombardier Aerospace

Managed the overall account relationship delivering constant open commutations and issue resolution. Through close customer interaction and service delivery account revenue growth on average 1 to 4% year over year.Clients ManagedAsk.com aka Ask Jeeves AGFASycamore NetworksMonotype Phase ForwardVirtUSACommonwealth InsNavasiteMedia3Kean IncNetScout SystemsTurbine Entertainment

Developed and motivated a Management team to deliver the best Service Level results in the Eastern Region. Responsible for all inbound and outbound customer contacts for a customer base of 175,000. Managed the administration and ongoing sales of paging for the New England market. Consistently developed programs that would reduce customer Churn. Hire, developed and motivated the Customer Care team to achieve the best ACD results in the Eastern Region. Managed monthly customer informational billing inserts.

As manager I was responsible for all aspects of restaurant operations. I hired and training a management team that consistently produced profitable results. Forecasting sales and budget planning were within 10% to ensure a profitable restaurant. Service enhancement evaluations and the implementation of action plans based on the findings to improve the customers visit.