Coordinate and execute day to day operations of the company, achieving target performance in compliance with embassy regulations and company guidelines.Maintain communication and solid business relations between embassies, agencies such as the World Bank and International Monetary Fund, and company headquarters.Maintain the Russian Embassy’s visa applicant database and VFS visa tracking and payments software.Process applications, take photographs, and capture biometrics, data entry, and digitizing documents.Ethical handling and disposal practices of sensitive documentation.Responsible for processing and cashiering payments upwards of $15k daily.Improved company image by handling customer inquiries by email and phone. Strong record of customer service as written by clients and management upon request.

Medical and Community interpreter, consecutive Russian to English and vice versa serving underprivileged and elderly populations. Document translator Russian to English and vice versa.Encouraged direct communication between patient and provider or staff via body language, positioning, and gestures. Trying to be invisible, letting clients speak for themselves, clarifying language barriers as they arise without interrupting the flow.Facilitated cross-cultural communication through clarification of the culture of the patient population to ensure culturally appropriate and safe care.Adhered to NCIHC code of ethics.40 hr. Community Interpreting Certificate, Legal Interpreting Certificate