Peter Simons Email & Phone Number

Queenstown, OTA, NZ

Queenstown, Otago, New Zealand

• Customer Enquiries - Sold NZSKI’s products either in-person or via phone, and liaised closely with the snow sports team & schedulers to book guests into lessons.
• Problem Solving - Resolved difficult & unusual guest /staff enquiries, on the spot, and investigating in-depth via Intouch, or other operating systems to find the solution, and get them out onto the snow or into their.
• Conflict Management - Engaged with difficult customers, calm them down, and resolve any unanswered questions. On occasion I would take over a conversation where there was a serious complaint or unhappy guest and.
• Team Player - Stood up for my team when there where abusive guests during busy periods, reported back any last minute updates and also supported my team both in and out of work to help with any issues.

Whistler, British Columbia, Canada

• Staff Management - Working with the supervisors in location and coaching staff on performance management where needed, and praising staff on excellent work.
• Epic Service - Finding resolutions to complicated guest queries, and using theresources available to handle and find a solution for all manner of guest escalations.
• Guest Escalations - Taking over from agents or supervisors when trickyconversations needed to be had, and also resolving tricky scenarios on the system(Guest Connect) for snow school bookings and all ticket/pass queries.
• Lost & Found - The galvanising officer for Lost and Found across all of Whistler-Blackcomb, overseeing the items coming in, and managing the processes to returnlost items to guests either in person or using.
• Timesheets & Payroll - Running through timesheets and clearing any exceptionsand/or queries, and following up on any lateness or absences.

Wellington, Wellington Region, New Zealand

Stock Ordering - Ordering current product that is selling well, looking at sales forecasts to predict how much of each product to order.Team Management - Managing a team of 8 staff, between two store locations. Delegating tasks, providing customer service training, & training all staff members on current products, across all brands sold.Organising Meetings.

Queenstown, Otago, New Zealand

Customer Service - Assisted in the smooth daily running of the shop, providing excellent customer service whilst regularly completing cash-up and banking tasks.Supervision & Training - Supervised work of cashiers, including training new team members and performance monitoring of others.Administration - Completed management tasks, such as rostering, and.

Auckland, New Zealand

Office Administration - Directed the team & assisted the company through the digitisation process of their paper files and contracts, while maintaining quality and efficiency. process.

Nottingham, England, United Kingdom

Customer Advisor - Assisted customers with choosing appropriate footwear to meet specific requirements & applied knowledge of correct sizing and boot fitting.Department Leader - Merchandised my department to keep it fresh, restocked & well laid out, which led to an increase of 20% in footwear sales.

Master Of Science - Ms, Biological Photography, Merit

Bachelor'S Degree, Biology, General, 2:1

Activities and Societies: Social Secretary for UoN Welsh Soc