Peter Singh Email & Phone Number

London, Gb

South Kensington, London

Responsible for driving impeccable customer service levels and the achievement of targets, margins and profitability. I delivered and managed the retail commerce strategy and cap ex budgets, whilst continuously forecasting to drive actions to achieve the desired financial results. I spearheaded the delivery of the promises to my customers and my teams for a world class service. I am a proven leader who understands the importance of operational execution and creates both short term and long term vision, whilst achieving accelerated sales growth with customer acquisition and retention.

Middle East

Represent the brand at every occasion and build special relationships with VIP clients. Responsible for creating a culture of exceptional customer service experience, by understanding the client’s needs and exceeding their expectations, maximize client satisfaction, monitoring team development, set annual, monthly and weekly store and individual targets, increase sales and the Maison's profitability.Liaise with involved HQ’s Departments in order to maintain and develop relations with prestigious clients according to CRM Company requirements, develop actions towards loyal, inactive and new VIC's. Promoting the brand to new corporate clients and participating with many collaborative projects and ventures.

Dubai

Management of a sales team: lead and motivate a sales team of 50 Sales Associates, Incl 3 VM Team and 3 Warehouse Operators, in order to optimize the customer service, the stock management and the sales in order to reach the targets. Build lifelong relationships with clients to enable them to encompass the brand into their daily lifestyle. Elevating every clients experience both inside and outside the store.Preparing and managing annual and monthly targets with monthly meetings to monitor the team development.Organising the daily tasks to be performed, namely: Open and close the Global Store (store maintenance, cash desk, monitor security staff, cleaners and catering staff), etc.

Heathrow Airport, London

Responsible for the management of an £95 Million (GBP) turnover at Harrods and representing a selling area of 200,000 sq. metres. I was responsible for the biggest department store in Europe and the third most visited place by tourist in the UK. To be successful in my position it was extremely important to have extensive knowledge of all global client’s, visual merchandising impact strategies, store operational budgets and targets.I was responsible for Total Gross Sales, P&L, staff development, inventory and merchandising. Manage and control A&P and S&D budgets according to the store guidelines. Representing 500+ global brands from FMCG, confectionary, alcohol, liquor, perishables, Fashion, Accessories, Ready to wear, homeware, exclusive and luxury items i.e. watches and jewellery etc.

Mayfair, London

Collaborated in the management of an £20 million Turnover Flagship Store within Ladies wear, Men’s wear, Personal Shopping, Personal Tailoring and VIP StylingWorking with the General Manager to ensure the entrenchment of a highly positive and captivating customer experience within the Flagship store. This is supported by an efficient and effective operation of the store within the company's operating guidelines Leading and developing a team of 35 Sales Assistants, 3 Stockroom Controllers and 2 Personal Tailors, 1 personal shopper, 1 Admin assistant and 1 cash office assistant.Achieved sales targets and exceeding year on year budgets by 12%.