Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: RESPONSIBILITIES · Welcome and acknowledge all guests according to company standards.· Anticipate and address guests' service needs with courtesy and professionalism.· Thank guests with genuine appreciation.· Speak with others using clear and professional language.· Answer telephones using appropriate etiquette.· Process all guest check-ins by confirming reservations, assigning room, ensuring payment, and issuing and activating room key.· Process all Sojo Spa Club (SSC) day guests by confirming payment and issuing of pass.· Process SoJo Spa check-outs or Hotel check outs, including resolving any late and disputed charges.· Coordinate with Housekeeping to track readiness of rooms for check-in.· Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.· Always communicate SoJo Spa policies and procedures in a friendly and professional manner assisting guests.· Supply guests with directions and information regarding property and local areas of interest.· Complete designated cashier and closing reports in the computer system.· Count bank at the beginning and end of shift.Balance and drop receipts according to Accounting specifications.· Follow all SSC safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.· Maintain confidentiality of proprietary information.· Protect company assets.· Comply with quality assurance expectations and standards.· Perform other reasonable job duties as requested by Supervisors.Competencies · Comply with quality assurance expectations and standards.

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: RESPONSIBILITIES · Welcome and acknowledge all guests according to company standards.· Anticipate and address guests' service needs with courtesy and professionalism.· Thank guests with genuine appreciation.· Speak with others using clear and professional language.· Answer telephones using appropriate etiquette.· Process all guest check-ins by confirming reservations, assigning room, ensuring payment, and issuing and activating room key.· Process all Sojo Spa Club (SSC) day guests by confirming payment and issuing of pass.· Process SoJo Spa check-outs or Hotel check outs, including resolving any late and disputed charges.· Coordinate with Housekeeping to track readiness of rooms for check-in.· Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.· Always communicate SoJo Spa policies and procedures in a friendly and professional manner assisting guests.· Supply guests with directions and information regarding property and local areas of interest.· Complete designated cashier and closing reports in the computer system.· Count bank at the beginning and end of shift.Balance and drop receipts according to Accounting specifications.· Follow all SSC safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.· Maintain confidentiality of proprietary information.· Protect company assets.· Comply with quality assurance expectations and standards.· Perform other reasonable job duties as requested by Supervisors.Competencies · Comply with quality assurance expectations and standards.

Greeted customers and determined their needs and wants• Discussed type, quality and number of merchandise required for purchase• Recommended merchandise based on individual requirements• Advised customers on utilization and care of merchandise• Provided advice to clients regarding particular products or services• Explained the use and advantage of merchandise to customers• Answered customers’ queries and concerns• Showed the live working of merchandise• Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates • Prepared sales contracts and accepted payment through cash, cheque and credit card• Assisted in display of merchandise• Maintained sales records for inventory control

• Greet customers as they arrive at the store and provide them with information• Respond to customers’ records and resolve their issues• Take payment in exchange of items sold• Bag, box or wrap purchased items• Enter transactions in the cash register and provide customers with the total• Identify prices of goods using memory or scanner• Issue receipts and change to customers• Count money at the end and beginning of each shift• Process exchanges and refunds• Ensure that all checkout counters have enough cash• Process credit card and check payments• Sort and count currency and coins• Weigh items in order to determine prices• Issue trading stamps• Perform the duties of sales representative when required• Maintain periodic reports and spreadsheets• Assist in stocking shelves, rotating merchandise and marking prices• Ensure management of daily cash accounts• Maintain periodic transaction reports• Ensure maintenance of check out areas• Resolve customer complaints in a proactive manner• Open and close tills• Train other5 staff members to work as cashiers• Maintain knowledge of store inventory and sales activitiesAwarded Homer award (2012-2014)

Add new material to file records, and create new records as necessary.Answer questions about records and files.Assign and record or stamp identification numbers or codes in order to index materials for filing.Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements.Enter document identification codes into systems in order to determine locations of documents to be retrieved.Find and retrieve information from files in response to requests from authorized users.Keep records of materials filed or removed, using logbooks or computers.Modify and improve filing systems, or implement new filing systems.Perform periodic inspections of materials or files in order to ensure correct placement, legibility, and proper condition.Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.Scan or read incoming materials in order to determine how and where they should be classified or filed.Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.Track materials removed from files in order to ensure that borrowed files are returned.Convert documents to films for storage on microforms such as microfilm or microfiche.Design forms related to filing systems.Gather materials to be filed from departments and employees.Operate mechanized files that rotate to bring needed records to a particular location.Perform general office duties such as typing, operating office machines, and sorting mail.