Peter Smart Email & Phone Number

Japan

Japan

Spearhead expansion initiatives beyond Japan by devising and executing comprehensive business strategies.Forge strategic partnerships and alliances to capitalize on market opportunities and drive revenue growth.Oversee global partner onboarding processes and provide ongoing support to ensure alignment with organizational objectives.Lead international team management and coordination efforts to optimize operational efficiency and maximize performance.Manage budget allocations… Show more Spearhead expansion initiatives beyond Japan by devising and executing comprehensive business strategies.Forge strategic partnerships and alliances to capitalize on market opportunities and drive revenue growth.Oversee global partner onboarding processes and provide ongoing support to ensure alignment with organizational objectives.Lead international team management and coordination efforts to optimize operational efficiency and maximize performance.Manage budget allocations, KPIs, and contractual negotiations to ensure financial sustainability and operational excellence.ACHIEVEMENTS • Negotiated an MOU for $27M annually for 3.4 M students.• Developed and implementing strategies and pricing to expand operations to five key countries.• Successfully negotiated global contracts • Established operational processes to ensure consistency within company operations. Show less

Japan

I led the growth of young learner business (Kids and Teens, Schools and Universities, and coding) for Berlitz globally. I work with countries, regions and franchises to lead the implementation of our global strategy with a flexibility that fits with their customers’ different needs across the 70+ countries we operate in. This role covers, strategy development and implementation; business development and maximization; training and professional development; product diversity and enhancement;… Show more I led the growth of young learner business (Kids and Teens, Schools and Universities, and coding) for Berlitz globally. I work with countries, regions and franchises to lead the implementation of our global strategy with a flexibility that fits with their customers’ different needs across the 70+ countries we operate in. This role covers, strategy development and implementation; business development and maximization; training and professional development; product diversity and enhancement; quality assurance; partnership acquisition, maintenance, and expansionACHIEVEMENTS • Ensured year-on-year growth for the years proceeding COVID as a global operation.• Implemented new mid & long-term strategies for our global segments transformation. Negotiated and worked with local teams on their implementation, sales enablement, pricing, marketing, and growth strategies.• Introduced a new tech-based learning product that leveraged latest tech in an innovative way. Exceeded initial launch financial plans by 50%.• Led the adoption of business segment franchising to China with 140 centers committed in 5-years through master franchising agreement• Led the complete overhaul and launch of our Kids and Teens portfolio globally. Reshaped sales and operational operations driving regular 10% plus growth year-on-year Show less

Key Responsibilities:Strategy and Business Development: Contribute to the development and execution of strategic initiatives to enhance quality, efficiency, and growth. Identify new business opportunities and collaborate with cross-functional teams to achieve business objectives.Operations Development: Optimize operational processes and workflows to improve efficiency and effectiveness. Implement quality assurance frameworks and methodologies to ensure product excellence.Talent… Show more Key Responsibilities:Strategy and Business Development: Contribute to the development and execution of strategic initiatives to enhance quality, efficiency, and growth. Identify new business opportunities and collaborate with cross-functional teams to achieve business objectives.Operations Development: Optimize operational processes and workflows to improve efficiency and effectiveness. Implement quality assurance frameworks and methodologies to ensure product excellence.Talent Management: Recruit, develop, and retain high-performing talent. Provide leadership and mentorship to the team. Conduct performance evaluations and implement talent development plans.Quality Assurance: Oversee quality assurance programs and initiatives across domestic, global, and alliance operations. Develop and implement quality standards and metrics.Curriculum Development: Create and maintain comprehensive training curricula aligned with business objectives. Develop instructional materials and training programs.Training Delivery: Deliver effective training programs to both internal and external stakeholders, including sales teams.Team Management: Lead and motivate the quality assurance team to achieve performance goals. Allocate resources effectively and manage team budgets.Financial Management: Develop and manage departmental budgets. Conduct financial analysis and reporting.Project Management: Lead cross-functional projects, ensuring timely and successful completion.Global Responsibilities:Lead global quality assurance initiatives to ensure consistency and compliance.Develop and implement global training programs to support business expansion.Collaborate with international teams to share best practices and knowledge.Alliance Responsibilities:Ensure quality standards are met within alliance partnerships.Develop and deliver training programs to alliance partners.Collaborate with alliance partners to achieve shared objectives. Show less

Led a comprehensive overhaul of instructional processes and products, implementing a standardized support framework across all levels. Developed and delivered new training programs for sales and instructional staff, driving significant improvements in customer satisfaction and sales renewal rates. Demonstrated expertise in Change Management, Project Management, and Sales Enablement.Spearheaded the development of a targeted recruitment strategy focused on the Kids and Teens market… Show more Led a comprehensive overhaul of instructional processes and products, implementing a standardized support framework across all levels. Developed and delivered new training programs for sales and instructional staff, driving significant improvements in customer satisfaction and sales renewal rates. Demonstrated expertise in Change Management, Project Management, and Sales Enablement.Spearheaded the development of a targeted recruitment strategy focused on the Kids and Teens market segment. Successfully aligned recruitment efforts with global and national business objectives, resulting in a high-performing team.Drove the implementation of rigorous quality assurance processes and audits across all business operations and teaching standards in Japan. Successfully translated global quality initiatives into actionable plans, enhancing brand reputation and customer trust. Demonstrated strong cross-functional leadership, project management, and KPI management skills. Show less

Prague

This role involves developing and implementing comprehensive change management plans, designing and optimizing business processes / operations, and ensuring adherence to quality standards including strong project management skills. Drove business transformation through strategic development and execution of change management plans.Optimized operational efficiency by designing, implementing, and documenting streamlined processes.Enhanced organizational performance through the… Show more This role involves developing and implementing comprehensive change management plans, designing and optimizing business processes / operations, and ensuring adherence to quality standards including strong project management skills. Drove business transformation through strategic development and execution of change management plans.Optimized operational efficiency by designing, implementing, and documenting streamlined processes.Enhanced organizational performance through the development and implementation of a comprehensive quality assurance framework.Cultivated a culture of compliance by drafting, reviewing, and updating workplace policies and procedures to align with legal and regulatory standards.Led cross-functional teams in the successful execution of complex projects, ensuring alignment with business objectives and stakeholder expectations.Implemented data-driven decision making by tracking and analyzing key performance indicators (KPIs) to measure the impact of change initiatives.Identified process improvement opportunities through rigorous analysis, audits, and reviews.Effectively communicated change initiatives by identifying key stakeholders and developing targeted communication strategies. Show less

Master Of Business Administration (Mba)

Tae 40110 Certificate Iv In Training And Assessment, Training And Assessment

Anthropology