Lowe’s, Hutto/Bastrop/Killeen/Temple, TX 09/2007 to 01/21/2017Assistant & Acting Store Manager (ASM)Controlled and monitored overall store expenses, ensuring that all corporate financial and merchandising standards were maintained and enforced.• Achieving $MM sales and margin budgets by managing the growth and profitability of retail and specialty sales initiatives (SOS), Project Services Exterior, Professional Services and Installed Sales,• Ensured vendors provided a safe work environment and complied with all applicable national and local environmental laws, e.g. air emissions, waste handling and disposal.• Ensured maximum productivity by monitoring sales as compared to payroll expense, monitoring sales, identifying sales opportunities, and setting the standard for providing exceptional service by interacting with customers.Achievements in the last three years in Temple:• Received Back-to-Back “Store of the Year” Nominations,• Passed the OAR w/ an A+ score in 2014, 2015 and 2016,• Attained highest Customer Satisfaction score in the Market for every quarter in 2014, 2015 and 2016,• Set up Market training for Sales Specialists, resulting in an average change from -2% to +8% FC for the total Market w/in 5 months,• Developed Leadership Questionnaire Metrics to further improve employee development and performance, resulting in the Temple store being #1 in the Market,• Lead #1 departments in the Market.

Developed niche market applications, e.g.:• Visualization of thermal exchange processes in the power generation industry • Non-intrusive sensor system for airport surface surveillance 2002 - 2005• Perimeter intrusion detection system designed for limited access facilities 2005 - 2006• Set up and consulted on various web-sites for companies in the CRM/SaaS, 2006 – 2007Real estate, healthcare and traffic management industry

Generated 4.5% growth through improved sales and marketing programs and integrated marketing communications.• Developed and implemented work methods and procedures, reducing bid-proposal preparation up to 60%.

Managed the $1.5M new installations program including 15 moves and the global deployment of two offices. Improved project execution procedures including contingency plans for a global network encompassing 14 locations, and over 6500 dedicated network connections. Recommended hiring personnel and developed function descriptions, skill-set differentiation, and hiring and promotion criteria. Introduced Network Operations metrics.

GE Information Services, San Francisco, CA Business Manager Americas, Global Transportation IndustryManaged 15 Account Executives and Account Managers in the Americas on a matrix basis. Developed and executed sales/marketing plans to capitalize on market opportunities, resulting in 56% growth of new business revenue. Safeguarded and grew base revenue by 10% despite heavy erosion. Managed $20-30M revenue. Six Sigma trained.