Peter Somerville Email & Phone Number

Assist attorneys with the filing of patent and trademark applications. Communicate with clients via routine correspondence, telephone, and in person during the patent prosecution process. Conduct initial interviews of new clients. Respond to billing inquiries. Perform monthly computer maintenance for entire office.

Assist attorneys with the filing of patent and trademark applications. Communicate with clients via routine correspondence, telephone, and in person during the patent prosecution process. Conduct initial interviews of new clients. Respond to billing inquiries. Perform monthly computer maintenance for entire office.

Provided World Class Customer Service while taking customer orders via telephone.

Screened enrollment materials for evidence of insurability requirements and underwrote employees for coverage.1998-2003 Flexible Benefit Service Specialist Primary contact for external customers, field partners, and broker community. Provided leadership and guidance to service team. Oversaw block of business with modal premium in the amount of $1.8 million. Key Accomplishment: Taught and mentored the Service Relationship Specialists in; Processed premium payments and completed reconciliations. Assisted Flexible Benefit Service Specialist with annual enrollments. Key Accomplishment: Assumed Developmental Specialist role for the Chicago sales office. Flexible Benefit Service Technician Responsible for employee level coding on the flexible benefit system which included enrollment in flexible spending accounts. Screened enrollment materials for evidence of insurability requirements and added to the Evidence of Insurability Tracking System. Attended billing training. Key Accomplishment: Proficiency in premium processing.

Provided world class customer service while assisting callers with their orders.

30 Day and 60 Day Collector Contacted customers of the various banking institutions owned by the financial group and negotiated payment arrangements. Key Accomplishment

Contacted potential customers to complete credit card applications. Key Accomplishment: Highest sales per hour on team for Sprint long distance solicitation.

Responsible for the preparation and maintenance of all aspects of client accounting system, specifically receivables. Managed and responded to conflict of interest queries from attorneys. Maintained all computer hardware, serviced printers, fax machines, copiers, etc. Key Accomplishment: Successfully managed conversion from Legal Data Systems to ASA Legal Advocate accounting software with no interruption in service, on time and within budget.

Managed all legal publications within law firm library, updated periodicals and responded to request for information from attorneys. Performed tax lien and Lexis research. Answered interrogatories. Key Accomplishment: Reorganized the library. Responsible for moving existing library to new building and successfully organizing materials for easy access and retrieval.