Peter Soncek Email & Phone Number

Chicago, Il, Us

Milwaukee, Wisconsin, Us

As a Workforce Optimization Analyst, I specialize in leveraging data, technology, and advanced analytical methods to streamline workforce management processes, improve operational efficiency, and enhance employee productivity. My focus is on balancing staffing levels, forecasting demand, and optimizing resource allocation to meet organizational goals while maintaining high service levels.With a deep understanding of workforce planning, scheduling, and performance analysis, I partner with cross-functional teams to implement strategies that drive workforce productivity, reduce costs, and improve customer satisfaction. My expertise spans:🔹 Workforce Forecasting & Demand Planning – Analyzing historical data and trends to predict future staffing needs, ensuring the right number of employees with the right skills are available at the right time.🔹 Scheduling & Resource Allocation – Developing and optimizing employee schedules to maximize coverage, minimize overtime, and improve operational efficiency.🔹 Performance Metrics & Analysis – Monitoring key performance indicators (KPIs) and utilizing data-driven insights to recommend improvements in staffing, workflow, and processes.🔹 Continuous Improvement – Implementing best practices in workforce management, identifying areas for optimization, and driving initiatives that enhance overall workforce performance.🔹 Collaboration & Cross-Functional Support – Working closely with HR, operations, and leadership teams to align workforce strategies with business objectives.I thrive in dynamic, fast-paced environments where strategic thinking, problem-solving, and a commitment to results are key. My goal is always to ensure that the workforce is aligned with business needs while fostering a positive and productive work environment.

London, England, Gb

Implemented and optimized NICE WFM softwareCreate, analyze, and adjust a forecast for all customer service workloadDetermine headcount need based on quantity of workload and time spent on workloadCreate schedules to match the workload forecast and staff representativesMaintain and manage all schedule exceptions including time off, training events, meetings, absenteeism and tardinessMonitor and report on schedule adherence to achieve an adherence goal to improve schedule efficiencyMonitor calls in queue and daily workload that needs to be worked to ensure all workload is being handled in a timely mannerReport on productivity and a service level goal

Seattle, Wa, Us

Follow complete Agile methodology starting from the Product backlog, Sprint Backlog, Sprint planning, User stories etc.Participate in gathering the requirements with S&P business users and converting them into User Stories. Export analysed data to relational databases using Sqoop Use Teradata Fast Export and Parallel Transporter utilities and Sqoop to extract data and load to HadoopWrite complex SQL queries including inline queries and sub queries for faster data retrieval from multiple tablesDevelop automated tasks to perform aggregations and manipulations on the dataExtract, transform and load data into SQL Server tables from TeradataRebuild Indexes and Tables as part of Performance Tuning ExerciseUse SSIS and T-SQL stored procedures to transfer data from OLTP databases to staging area and finally transfer into data warehouse

Menomonee Falls, Wisconsin, Us

Responsible for Managing Team of 35 AssociatesOversaw Customer Service Retail Operations and Merchandise Returns Process AuditingLed Credit Card Sales Strategy and Sales Execution ProcessesCompleted Manager on Duty Tasking and Sales Floor Operational DutiesAchieved Highest Credit Card Solicitation Rate

Master Of Technology - Mtech, Data Processing

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services