Peter Spencer Email & Phone Number

United Kingdom

United Kingdom

London Area, United Kingdom

Croydon, England, United Kingdom

- Formulated service catalogue and associated service descriptions for IDE which conformed to ISO 20001:2018.- Technical account manager and escalation point for 8 clients ranging from a world leader in home textiles to charitable enterprises.- Engaged with clients and produced technology roadmaps derived from their Business and IT Strategy. - Onboarded and transitioned clients into the IDE support structure. - Initiated the client onboarding/off-boarding process.- Created service definition documents for new and existing clients.- Improved ITIL Processes such as, incident/change/knowledge management and the major incident management process.- Proposed the benefits of AS-IS and TO-BE process documents with view to initiate a shift left initiative within IDE.- Created low level design documents of client’s infrastructure and services.- Compiled security review documents for my client base.- Acted as an escalation point for IT personnel.

Claygate

COMPANY BRIEF: LEADING BRITISH DAIRY COMPANY, WITH PRODUCTS SUCH AS CATHEDRAL CITY CHEESE- Technical Lead for Office 365 Migration- High Level Design documentation for Exchange Online, OneDrive for business and MS Teams- Implemented security checks around top-level-folders and scaled this out to all sites/offices- Formalised process for back-end migration from Lotus Notes to Office 365- Transitioned and formalised processes and procedures for Office 365/new starter process/leaver process- Responsible for team lead monthly incident reports, ensuring SLAs are satisfied- Implemented processes for Access Management (UAM & PAM)- Facilitated and led a shift-left initiative to ensure efficiencies are gained by both IT and the business- Implemented numerous security check activities (AD stale account/object process, Admin account review etc.) - Hosted user awareness and training sessions for Office 365 roll out- Created and continuously review IT support documentation for Office 365 to ensure IT personnel are up to speed and confident- Hosted monthly sessions with local IT support and colleagues to facilitate knowledge transfer and provide a platform to raise concerns/items in the pipeline- Implemented MFA for all cloud-based admins (Office 365/Azure)- Implemented Office 365 MDM which was then transitioned to Intune (Androids/iOS devices)- Patch management (workstations/servers) via SCCM

London & Luton

- IT Point of contact for Group Finance IM escalations and concerns. This involves acting as an intelligent client/liaison manager for Group Finance and the relevant vendor, to ensure business needs are accounted for and the best value/direction is derived.- Headed up the global support perspective when transitioning to a new email platform, Office 365. The Office 365 migration was a global project consisting of approximately 10000 mailboxes across, EMEA, NA, SA and AMEA. - During Office 365 migration, travelled to pilot sites to ensure a smooth migration and ensured lessons learnt were shared. - Key member of Lync migration project and headed up global support transition.- Technical point of contact for Group Finance during Global Data Centre transition, this is part of a £5million initiative whereby our data centre was transitioned from HP to T-systems. - Naturally act as a situation manager when high business impacting issues occur. - Deputy to Rexam’s Global Data Centre Disaster Recovery Rehearsal. - Global administrator for Office 365. - Key member of the change management board and technical approval board.

- Ensured value is derived from our vendors and operational excellence is achieved.- Combination of the following legacy teams: IM Networks; IM Application hosting & Workstations; IM Security; IM Messaging.- Actively seek continuous improvement initiatives - Contributed to the Technical Advisory Board on a weekly basis. - Cisco WebEx site administrator (for 4 regional WebEx sites).- Point man for EMEA IP Telephony support.- Common repeatable tickets are documented to enable SD/local support to resolve, until there is a technology solution available to fully resolve.- Involvement with Disaster Recovery requirements (Exchange and Global Data Centre). - Act as an escalation point for internal IM

- POP rationalization - Supporting and developing services provided by Vendors.- Messaging - Exchange migration to ATT- Blackberry Services - Active Directory- Network Access security - Mobile Telephony- Unified Communications - Data Center Device Management- Creating and maintaining documentation that supports IM policies.