Peter Spencer

Peter Spencer Email and Phone Number

Head of IT Service and Operation Management UKIE @ DB Schenker
United Kingdom
Peter Spencer's Location
United Kingdom, United Kingdom
Peter Spencer's Contact Details

Peter Spencer personal email

n/a
About Peter Spencer

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Peter Spencer's Current Company Details
DB Schenker

Db Schenker

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Head of IT Service and Operation Management UKIE
United Kingdom
Website:
dbschenker.com
Employees:
47748
Peter Spencer Work Experience Details
  • Db Schenker
    Head Of It Service And Operation Management Ukie
    Db Schenker
    United Kingdom
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  • Db Schenker
    Head Of It Service & Operation Management Ukie
    Db Schenker Aug 2024 - Present
    London Area, United Kingdom
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  • Db Schenker
    Uk&Ie Service & Operations Manager
    Db Schenker Aug 2021 - Aug 2024
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  • Ide Group
    Systems Escalation Engineer
    Ide Group Apr 2019 - Aug 2021
    Croydon, England, United Kingdom
    - Formulated service catalogue and associated service descriptions for IDE which conformed to ISO 20001:2018.- Technical account manager and escalation point for 8 clients ranging from a world leader in home textiles to charitable enterprises.- Engaged with clients and produced technology roadmaps derived from their Business and IT Strategy. - Onboarded and transitioned clients into the IDE support structure. - Initiated the client onboarding/off-boarding process.- Created service definition documents for new and existing clients.- Improved ITIL Processes such as, incident/change/knowledge management and the major incident management process.- Proposed the benefits of AS-IS and TO-BE process documents with view to initiate a shift left initiative within IDE.- Created low level design documents of client’s infrastructure and services.- Compiled security review documents for my client base.- Acted as an escalation point for IT personnel.
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  • Dairy Crest
    Senior Technical Analyst
    Dairy Crest Mar 2016 - Apr 2019
    Claygate
    COMPANY BRIEF: LEADING BRITISH DAIRY COMPANY, WITH PRODUCTS SUCH AS CATHEDRAL CITY CHEESE- Technical Lead for Office 365 Migration- High Level Design documentation for Exchange Online, OneDrive for business and MS Teams- Implemented security checks around top-level-folders and scaled this out to all sites/offices- Formalised process for back-end migration from Lotus Notes to Office 365- Transitioned and formalised processes and procedures for Office 365/new starter process/leaver process- Responsible for team lead monthly incident reports, ensuring SLAs are satisfied- Implemented processes for Access Management (UAM & PAM)- Facilitated and led a shift-left initiative to ensure efficiencies are gained by both IT and the business- Implemented numerous security check activities (AD stale account/object process, Admin account review etc.) - Hosted user awareness and training sessions for Office 365 roll out- Created and continuously review IT support documentation for Office 365 to ensure IT personnel are up to speed and confident- Hosted monthly sessions with local IT support and colleagues to facilitate knowledge transfer and provide a platform to raise concerns/items in the pipeline- Implemented MFA for all cloud-based admins (Office 365/Azure)- Implemented Office 365 MDM which was then transitioned to Intune (Androids/iOS devices)- Patch management (workstations/servers) via SCCM
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  • Rexam
    Global Technical Analyst
    Rexam Mar 2014 - Mar 2016
    London & Luton
    - IT Point of contact for Group Finance IM escalations and concerns. This involves acting as an intelligent client/liaison manager for Group Finance and the relevant vendor, to ensure business needs are accounted for and the best value/direction is derived.- Headed up the global support perspective when transitioning to a new email platform, Office 365. The Office 365 migration was a global project consisting of approximately 10000 mailboxes across, EMEA, NA, SA and AMEA. - During Office 365 migration, travelled to pilot sites to ensure a smooth migration and ensured lessons learnt were shared. - Key member of Lync migration project and headed up global support transition.- Technical point of contact for Group Finance during Global Data Centre transition, this is part of a £5million initiative whereby our data centre was transitioned from HP to T-systems. - Naturally act as a situation manager when high business impacting issues occur. - Deputy to Rexam’s Global Data Centre Disaster Recovery Rehearsal. - Global administrator for Office 365. - Key member of the change management board and technical approval board.
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  • Rexam
    Global Communication & Collaboration Support Analyst
    Rexam Feb 2012 - Mar 2014
    - Ensured value is derived from our vendors and operational excellence is achieved.- Combination of the following legacy teams: IM Networks; IM Application hosting & Workstations; IM Security; IM Messaging.- Actively seek continuous improvement initiatives - Contributed to the Technical Advisory Board on a weekly basis. - Cisco WebEx site administrator (for 4 regional WebEx sites).- Point man for EMEA IP Telephony support.- Common repeatable tickets are documented to enable SD/local support to resolve, until there is a technology solution available to fully resolve.- Involvement with Disaster Recovery requirements (Exchange and Global Data Centre). - Act as an escalation point for internal IM
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  • Rexam Plc
    Global Security And Messaging Analyst
    Rexam Plc Jan 2010 - Jun 2012
    - POP rationalization - Supporting and developing services provided by Vendors.- Messaging - Exchange migration to ATT- Blackberry Services - Active Directory- Network Access security - Mobile Telephony- Unified Communications - Data Center Device Management- Creating and maintaining documentation that supports IM policies.
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  • Rexam
    Support Engineer
    Rexam Jul 2008 - Jan 2011
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Peter Spencer Skills

Windows Server Sccm Active Directory Data Center Itil Microsoft Exchange Microsoft Technologies Troubleshooting Blackberry Enterprise Server Process Improvement Change Management Disaster Recovery Business Process Improvement Vmware Esx Continuous Improvement Servers System Deployment Vmware It Management It Service Management

Peter Spencer Education Details

Frequently Asked Questions about Peter Spencer

What company does Peter Spencer work for?

Peter Spencer works for Db Schenker

What is Peter Spencer's role at the current company?

Peter Spencer's current role is Head of IT Service and Operation Management UKIE.

What is Peter Spencer's email address?

Peter Spencer's email address is pe****@****xam.com

What is Peter Spencer's direct phone number?

Peter Spencer's direct phone number is +4420722*****

What schools did Peter Spencer attend?

Peter Spencer attended Brunel University.

What skills is Peter Spencer known for?

Peter Spencer has skills like Windows Server, Sccm, Active Directory, Data Center, Itil, Microsoft Exchange, Microsoft Technologies, Troubleshooting, Blackberry Enterprise Server, Process Improvement, Change Management, Disaster Recovery.

Who are Peter Spencer's colleagues?

Peter Spencer's colleagues are Paola De Francesco, Emmanuel Brault, Jarrod Downing, Sara Matos, Thức Nguyễn, Jason Torres, Chelsea Gilbert.

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