• Trained and mentored up to nine direct reports. Assigned operational tasks and created employee schedules to ensure timely and efficient completion of all projects. Prioritized key objectives and advised technicians in advanced troubleshooting and maintenance techniques.• Corresponded daily with clients to troubleshoot and address installation concerns. Consistently secured lucrative partnerships with companies, acquiring up to $40K per contract. • Combined multiple methodologies to maximize productivity and efficiency. Championed the use of adaptive problem-solving techniques to engage directly with clients and streamline product support. Conducted extensive research to identify optimal solutions for each department.• Provided internet, web hosting and email services for several rural telephone companies. Exhibited expertise in maintenance, continually reviewing outside research and documents to stay up-to-date. Planned strategy development for locations, constructing dynamic action plans to improve market penetration.•Strategically managed budgets and allocated resources to optimize output. Encouraged cross-functionality and interdependence by collaborating with multiple departments, improving efficiency and product delivery times.• Designed and scheduled yearly company-wide conference. Led informed demonstrations on current projects. Presented innovative new product ideas, maintaining expert knowledge of specifications and benefits. Fielded inquiries from customers and colleagues, educating attendees on advantages and specific applications.• Facilitated the use of virtualization programs on company servers. This significantly reduced expenditures and maintenance costs by allowing continuous operations even when servers were down. Reduced hardware expenses by more than 50% and improved uptime.

• Monitored system services via open-source network and infrastructure evaluation software. Oversaw use of comprehensive programs to ensure smooth operations and reduce equipment malfunction. Automated administration duties by writing Perl and Python scripts, allowing more time to address customer inquiries.• Ensured efficient operations and administration of Linux and FreeBSD systems. Troubleshot and evaluated hardware issues and configured emailing service, web hosting and MySQL databases for company systems. Implemented predictive techniques to address conflicts in real time, improving uptime and maximizing productivity.• Identified diverse factors to develop creative solutions to existing problems. Crafted first iteration of automatic provisioning system, including a documented API.