Peter Starkey Email & Phone Number

Warrington, England, United Kingdom

City Walk, Leeds

Sheffield, United Kingdom

BT / Mastek Operational Support of NHS Systems (Spine/Rio).24x7 cover working 12 hours shifts, 2 days, 2 nights.Outage Resolution, Customer Support, System Maintenance.

Lsa, Preston, Warrington

Live Support Application Analyst, Team player, with over ten years experience of front-line support, including 24x7 Cover, Team Leadership and software delivery in Customer-Facing environment. Proven track record of problem solving as part of an ongoing effort to minimise system disruption.Worked on the UK DWP (Department of Work and Pensions) account. Reputed to be the most profitable account for HP in the UK. Have had access to Live data, throughout, with Security accreditation for this.

Live-Support / Production Analyst.Support of Siebel and CURAM applications. Prioritising the constant flow of system faults was key. Pressure to resolve application faults within tight timescales, for fear of financial penalties. Ensured biggest impact addressed first.Flagship new Benefit, high on Public and Parliamentary radar, so added pressure to prove system reliability by getting the cause of faults determined quickly.Steep learning curve, as this was Release 1, so had to rapidly get to grips with CURAM software, Unix Mid-range servers and Oracle database on which it was written. Whilst maintaining a focus on Customer service.Co-ordination of Analysis. HP was a Product Support Partner, with IBM. Different levels of support, same Customer. It was therefore essential we each carried out our varying levels of support at the relevant time.Liaising with the Customer on daily basis, be it to get them to either retry after corrective diagnosis had been applied, or confirming Business processes to make sure the technical design met these requirements.

Designed and coded some of Jobseekers Allowance (JSAPS) in 1995, and was now providing Live Support. Software updated every six months, with either fault fixes or enhancements, awareness of new software an ongoing necessity. Product was stable, but as it was Payment System, any anomalies hit the Headlines. As DWP Customer worked on the same site, regular face to face meetings were held to address the issues that users were having.System written in-house, COBOL, housed on ICL VME mainframes.