Senior Project Manager
CurrentCustomer Project Manager. Deliverance of Project management (customer and legal driven) and Service management (incidents, service requests, Reporting) to 10+ municipalities including a health care department within the largest Danish municipality. Customer care, project planning, tender preparation, governance on economics, invoicing, reporting internal/external, deployment planning/execution, etc. Escalation point, SPOC and link between customer, management, development (Agile/SAFe) and operation (using ITIL principles ie. CAB, RCA and RFC). Daily tools include MS Office, Skype/Teams, Cherwell and Jira. Working partly at customer site.