Reports to National Account Manager; Manage the relationship with a portfolio of Major Accounts worth approx $30 million p.a. in revenue. Analyse and report on service performance data. Prepare documentation for tender submissions etc. Business “Champion” for Siebel CRM application. Conduct training, User Acceptance Testing, and Post Verification Testing for new releases of Siebel. Assist in other functions as directed

Reports to: National Sales & Marketing Manager; Manage the relationship with a Major Account worth approx $10 million p.a. in revenue. Analyse and report on service performance data. Prepare documentation for tender submissions etc. Manage staff of 2 Business Analysts. Business “Champion” for Siebel CRM application. Conduct training, User Acceptance Testing, and Post Verification Testing for new releases of Siebel. Assist in other functions as directed by the National Sales & Marketing Manager

Major AccountsReports to: National Manager - Toll IPEC Fashion; Manage the relationship with a Major Account worth approx $10 million p.a. in revenue. Analyse and report on service performance data. Prepare documentation for tender submissions etc. Successful in renewing the contract with the customer for 4 + 1 + 1 years

Reports to: State Manager Vic/Tas; Manage a team of 6 Customer Service Consultants and Admin / Data Entry Staff. The Customer Service team takes inbound calls for collections and tracking and tracing lost freight. The team also makes outbound service calls and manages a portfolio of accounts and performs general sales support and administrative functions

Reported To: NSW Sales Administration / Internal Sales ManagerDuties: Co-supervision of a team of 6 Internal Sales consultants, extraction and collation of staff KPIs, customers rates and schedules entry, sales support, sales administration, sales and major accounts analysis, customer KPI analysis, and administration and activation of customers' logins for the Toll Priority website.Summary: Created and maintained systems for entry of customers' rates and schedules and managed the flow of the resultant information between various departments and assisted in the supervision of the Internal Sales Team. Part of a team that successfully created and maintained a Sales Administration area within the NSW Sales department during the period when the various DX/Toll and Mayne businesses merged to form Toll Priority

NSW Call Centre Manager; Manage a team of 4-6 consultants making outbound service calls and taking inbound calls from the customer service and freight reservation telephone queues.Summary: Successfully managed a team, meeting performance benchmarks relating to number of outbound calls made, proposals sent, actual sales, number of inbound calls taken, customer enquiries and quality standards. Assisted in the team which successfully managed the NSW Call Centre floor

Call Centre Team Manager; Manage a team of 4-6 Call Centre Consultants taking inbound calls from the customer service and freight reservation telephone queues and follow up of customer enquiries.Summary: Successfully managed a team within performance benchmarks relating to call response times, number of calls taken, quality standards, and follow up and resolution of customer enquiries. Assisted in the team which successfully managed the NSW Call Centre floor

Call Centre Team Leader; Take inbound calls from the customer service and freight reservations queues and follow up and resolve customer enquiries.Summary: Consistently performed well within benchmarks relating to call response times, number of calls taken, quality standards and follow up and resolution of customer enquiries.