Peter Stevens Email & Phone Number

Woodhill, Qld, Au

Australia

Brisbane City, Queensland, Australia

Brisbane, Queensland, Australia

Newcastle, New South Wales, Australia

Responsible for supporting the development and implementing theService Quality Framework comprising the tools and processes that support a range ofcontinuous quality functions, including Change Management, IT risk management, organisational knowledgemanagement, problem management, release management, service catalogue and configurationmanagement.Core Responsibilities- Coordinates and oversees all IT risk management practices in accordance with the UON’s Risk Management Framework, defined IT Services’ processes and best practices.- Ensure the IT business is compliant with applicable policies as well as contractual, legal and regulatory requirements.- Implement tools, methods and processes to capture, store, manage and distribute organisational knowledge relating to IT Services.- Review and document service disruption incidents to identify relevant patterns and root causes to prevent them from recurring.- Implement processes that ensure the controlled release of changes into the production environment.- Implement configuration management processes to ensure the current state of the technical and service environment is documented and changes are properly tracked.- Monitors and reviews compliance with internal and external obligations to ensure IT activities are meeting minimum standards.- Monitor service quality standards against agreed metrics and ensure that all reporting is completed in an accurate and timely manner.- Identify service improvement opportunities, root causes, and opportunities to eliminate service inefficiencies and issues.- Identify risks, issues and problems coming out from service reviews and provide feedback andrecommendations for practical solutions and actions to address them and communicate those to relevant stakeholders.- Preparation and updating of related departmental policies and procedures, including appropriate controls that are impactedby the decommissioning or roll out of projects.

Newcastle, Australia

Responsible for the development, coordination and management of the IT transition (change and release) processes across IT Services. This role ensures the successful deployment of new services (releases) and changes into the production environment. Core Responsibilities- Develop and implement a standardised IT Transition process (Change & Release), and other associated processes, aligned to the ITILv3 bestpractice framework. - Engage with members of the Digital Solutions & Innovation team, IT Team Leaders and Managers and other key stakeholders, to plan and oversee the successful roll-out of new and changed software' associated hardware and documentation- Review, categorise and approve changes balancing a range of factors including risk, impact, security, alignment to architectural standards and business needs- Organise and chair the Change Advisory Board (CAB) meetings, coordinate CAB/Emergency Committee meetings- Develop, maintain and publish an annual IT Maintenance Calendar taking into account key University events in order to minimize the impact of changes and the release of new services on the University community- Manage, maintain and publish a Forward Schedule of Change

Canberra, Australia

Section Head of a highly skilled team of IT specialists charged with delivering innovative solutions to satisfy organisational priorities. The section consisted of a mix of Australian Public Service (APS) and contractor personnel each with specialist skills including Software, Systems and Network Engineering.Major Achievements- Achieved forecast budget expenditure and ensured the commitment of funding against a major program- Maintained a high level of system availability through effective incident management- Met agreed staffing targets, through a series of continuous recruitment campaigns- Provided a safe and productive work environment for my staff which resulted in an attrition rate of only 1% for the section- Received a Branch Merit Award for my contribution to the development of the Defence Majors program project plans (DEF223)

Canberra, Australia

Implemented the ITIL Change Management Process across the organisation while providing day-to-day management of the IT Change Management Team.Major Achievements- Implemented the ITIL Change Management process for which my team were awarded a Branch Merit Award for Outstanding Service- Setup and chaired the Change Advisory Board

Canberra, Australia

In charge of building and managing the relationship and support contracts between Defence and its IT suppliers and vendors as well as prioritisation and resource allocation of network servicesMajor Achievements- Negotiated cost savings for ongoing service contracts with Telstra and Optus- Maintained a productive and professionally beneficial relationship with our major suppliers and vendors

Canberra, Australia

Provided remote access support to operationally deployed IT and telecommunications systems within Defence as well as day-to-day management of a team of IT support contractors.

Canberra, Australia

Provided remote access support to operationally deployed IT and telecommunications systems.

Alice Springs, Northern Territory, Australia

Darwin, Australia