A self-motivated, results driven Hospitality Manager highly regarded for outstanding success in hospitality, operations, sales and customer service. Known for maintaining an uncompromising focus on high-quality standards and bottom-line profitability. Proven track record of increasing client satisfaction and creating substantial increase in customer referral and retention rates. Respected for expertly managing client/guest issues by resolving complex issues and concerns while maintaining productive relationships. Out-of-the-box thinker committed to providing excellent customer service and achieving record-breaking revenue cycles and achievements.