Over 25 Years of experience in customer centric business management with a flair for leading design, development and delivery of complex programs, high performance solutions with a strong technical background.Directing day to day operations and leading strategy and development efforts across the business delivering corporate goals.Specialities: Customer First, Program & Project Management, BPO, Business Analysis, Business Change, Business Insight, Big data, IoT, AI, Cloud & Infrastructure, Service Delivery, Service Management & Mobile App and Responsive Web Development.PRINCE2 Practitioner. ITILv3 & GDPR professional with proven leadership skills focused on service excellence.I’m in pursuit of redefining the customer journey through use of technology in new and exciting ways. I believe there is a way to do it better, we just have to find it!Being able to interpret disparate streams of data and add insight, as the value is not the data it’s the narrative and being able to explain it in human terms or natural language turning data into a story and being able to act on it to provide results.A passion for positive customer experience assures a human touch making sure the customer is at the front of my mind when designing, developing and delivering solutions.After ten years with leading various teams across the Facilities Management sector. I have been instrumental in the provision of services enabled through technology working across multi-million pound contracts such as Primark, Tesco, M&S, Lloyds Banking Group, Jones Lang LaSalle (JLL), Npower, ABInbev & Rolls-Royce. Previous appointments saw me rise as CIO for a Financial Services Analytics & Research business.