Peter Styron Email & Phone Number

California, United States

San Francisco Bay Area

• Create playbooks for Customer Success team members to triage issues with common customer use cases across a range of platforms and workflows. These playbooks have been used to help resolve 96% of 500+ closed cases.
• Reverse engineer products to create in-depth documentation on how products work to accelerate the mean-time-to-resolution for corner-case issues. Advise engineering of code improvements to help ensure that specific.
• Provide training and support to Technical Sales, Solutions Architects, Security Groups, Product Management, Customer Success, Quality Assurance, Engineering teams to on-board new employees and teach seasoned employees.

• Manage the technical issues that high-risk accounts are experiencing to return accounts to good standing
• Provide second level support to resolve user concerns with on premise solutions built on vApp, Saltstack & Kubernetes infrastructures; cloud solutions in Amazon & Azure clouds; Windows clients built using.NET; Mac &.

• Provide training and mentorship to all part-time Customer Success team members to improve customer satisfaction and case-closure rates
• Manage customer issues from the point of case-creation through the escalation process to engineering and to the release of new versions

Salinas, CA

• Managed the school’s technology infrastructure, including Windows, Linux and Mac servers, routers, switches and access points, Smart Boards, lab computers, staff laptop and desktop computers, internet security.
• Oversaw the implementation of a school management software and family portal, the creation of the school’s website, the purchase of technology equipment, and the development of a long-term technology plan.
• Taught computer technology and multimedia skills to students ranging from Kindergarten to Eighth Grade; including film and photo production, Java, HTML, Microsoft Office Suite, Google Docs, web safety and research, and.

Lafayette, CA

• Coordinated the on-site planning of athletic seasons including practices, games, referees, coaches, and transportation for tennis, volleyball, baseball, basketball, softball, track and ultimate frisbee.
• Planned and ran financially-successful, multiple-team tournaments at the end of sports seasons in girl’s volleyball, boy’s and girl’s basketball, girl’s softball, and boy’s and girl’s track.
• Developed and executed consistently well-reviewed lessons in mathematics, physical education, language arts and social studies in a high-performing setting.
• Coordinated the differentiated academic expectations for high-performing as well as special needs students.

San Francisco, CA

• Planned and facilitated lessons and units in language arts, mathematics, science, physical education, and art for students whose skills ranged from pre-kindergarten readiness to high-performing second graders.
• Implemented, coordinated, and wrote individualized educational programs reflecting each student’s academic, social, behavioral, and emotional needs, current levels, and goals.
• Planned, coordinated, and organized fundraising events, social events, classroom-wide events, and school-wide events as the school’s Parent-Teacher Liaison.

Master Of Arts (M.A.), Education

Associate Of Science (A.S.), Computer Science

Bachelor Of Arts (B.A.), Political Science And Government

Bachelor Of Arts (B.A.), Psychology