Peter T. Email & Phone Number

Ontario, Canada

• Analyze client portfolios to assess the recovery potential and viability of litigation pertaining to both personal and business products and services. High productivity demonstrated in minimizing the bank’s losses and.
• Mitigating Risk to determine the appropriate action to take on accounts while ensuring customer interactions are fully documented
• Evaluating account and account activity for fraudulent or potentially fraudulent transactions.Use of discretion through preparing and escalating files based on bank policy for litigation or further external collection.
• Support new team members in the role of active mentor to ensure accuracy, consistency and user friendliness of department processes and documentation.
• Exceptional interpersonal skills and communication skills (empathy, teamwork, positive attitude, upbeat energy)
• Deescalate situations that require resolution in a time and cost-effective manner, while ensuring policy and procedure requirements are met in all instances

• Optimized client interaction, cultivated meaningful relationship built by following through on all client issues.
• Answered all incoming/outgoing calls and enquirers while prioritizing requests to ensure a thorough understanding of customer needs to resolve issues.
• Kept executives and the immediate team informed and up-to-date about the progress of projects and all relevant or useful information related to day-to-day activities.
• Managed calendars, booked meetings and appointments and prioritized requests. Scheduled and organize meetings, including preparation and coordination by booking the facility, pre-mail, arranging required equipment, and.
• Coordinated and prepared confidential information, records and correspondence for signature, while providing support to administrative review teams.
• Acted as a key front line contact for all internal/external customer inquiries at the front counter.

Bachelor’S Degree, Liberal Arts And Sciences/Liberal Studies History (Major) ,Political Science & French (Minor)

Activities and Societies: Erindale College Council: elected member – 2010-2011 UTM History Organization: member of Organization UTMSUC.

Human Resources Management Certificate, Human Resources Management/Personnel Administration, General

Develop in depth knowledge of human resources as well as the business and influence skills to move beyond basic front-line functional.

French Language And Literature Studies

Activities and Societies: French conversation Club, Kayaking Club, UQAC Quebec Literature Association, UQAC Quebec Historical Studies.

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