Peter T. Email & Phone Number

Ontario, Canada

• Analyze client portfolios to assess the recovery potential and viability of litigation pertaining to both personal and business products and services. High productivity demonstrated in minimizing the bank’s losses and maximizing recovery • Mitigating Risk to determine the appropriate action to take on accounts while ensuring customer interactions are fully documented• Evaluating account and account activity for fraudulent or potentially fraudulent transactions.Use of discretion through preparing and escalating files based on bank policy for litigation or further external collection stages•Support new team members in the role of active mentor to ensure accuracy, consistency and user friendliness of department processes and documentation.• Exceptional interpersonal skills and communication skills (empathy, teamwork, positive attitude, upbeat energy) • Deescalate situations that require resolution in a time and cost-effective manner, while ensuring policy and procedure requirements are met in all instances• Evaluating and referring clients to finalize refinance, restructure, or consolidation facilities within the organization• Negotiate settlement offers with clients in both Personal and Business areas

• Optimized client interaction, cultivated meaningful relationship built by following through on all client issues. •Answered all incoming/outgoing calls and enquirers while prioritizing requests to ensure a thorough understanding of customer needs to resolve issues.•Kept executives and the immediate team informed and up-to-date about the progress of projects and all relevant or useful information related to day-to-day activities. •Managed calendars, booked meetings and appointments and prioritized requests. Scheduled and organize meetings, including preparation and coordination by booking the facility, pre-mail, arranging required equipment, and refreshments as required. •Coordinated and prepared confidential information, records and correspondence for signature, while providing support to administrative review teams.•Acted as a key front line contact for all internal/external customer inquiries at the front counter.

Bachelor’S Degree, Liberal Arts And Sciences/Liberal Studies History (Major) ,Political Science & French (Minor)

Activities and Societies: Erindale College Council: elected member – 2010-2011 UTM History Organization: member of Organization UTMSUC.

Human Resources Management Certificate, Human Resources Management/Personnel Administration, General

Develop in depth knowledge of human resources as well as the business and influence skills to move beyond basic front-line functional.

French Language And Literature Studies

Activities and Societies: French conversation Club, Kayaking Club, UQAC Quebec Literature Association, UQAC Quebec Historical Studies.

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