I am a confident and highly experienced self starter, senior manager and leader who focuses on relationships, leading, developing and empowering teams, who has a proven track record working for some of the biggest and best known, admired and respected brands in the UK. I put Customers, colleagues and being open and honest at the very heart of everything I do. I do things with passion and pride in an engaging, collaborative, coaching and respectful way whilst celebrating success, driving and encouraging innovation and bravery. I am highly driven, very focused and trusted to deliver results.My current role is responsible and accountable for leading and implementing a business wide strategic transformational change program that delivers a reliable, relatable and remarkable customer experience by fulfilling our promises on time in full, every time providing a solid platform for future growth whilst unlocking substantial financial efficiencies, operational improvements and customer satisfaction as well as year-on-year continuous improvement.