Peter Thach Email & Phone Number

I am a sophomore at Drexel University majoring in Computer Science. Currently enrolled in classes with an emphasis for the IT field. I have an ample amount of experience with telecommunication for desktop support. Hope to achieve my degree and look forward to working as a data analyst in machine learning.Please reach out to me at pt396@drexel.edu with any questions and I'll be happy to reply as soon as possible.

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  Desktop Support Technician Intern

  Day & Zimmermann

  Oct 2018 - Mar 2019 - Philadelphia, Pennsylvania

  I was responsible for assisting end-users with technical difficulties, account related issues, and any other tech questions they may have. I worked closely with my co-workers and manager to reach the end-user's expectation.I joined Desktop Services with a fresh start, with no customer support experience, and faced many difficult unfamiliar tasks due to my communication skills. I've succeeded in reducing the amount of work for the team and developed better interaction skills, by… Show more I was responsible for assisting end-users with technical difficulties, account related issues, and any other tech questions they may have. I worked closely with my co-workers and manager to reach the end-user's expectation.I joined Desktop Services with a fresh start, with no customer support experience, and faced many difficult unfamiliar tasks due to my communication skills. I've succeeded in reducing the amount of work for the team and developed better interaction skills, by conveying with many users around and outside of the country. I've also familiarized myself with administrative work and build a stronger foundation in Windows OS. Show less

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  Drexel University

  Computer Science