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Monitoring merchant activity in order to detect and prevent fraudulent activity, potential loss and chargebacks. * Review and research transaction exceptions per approved account parameters on credit card processing activity as outlined in company guidelines and procedures while meeting required timeframes. * Correspond with merchants, banks and consumers both in writing and via the telephone as necessary for transaction verification and to investigate possible risk issues. * Assist management with escalated issues as well as any additional projects

Reconciled factored invoices with collection efforts to control aging of 300 retail merchant accounts to minimize past duesResolved client/customer disputes, charge backs, unapplied cash, etc.

Collections of penalties due to non-compliance with New York State Workers Compensation BoardProcessed payments and negotiated settlements to exceed goals

Made collection calls on mortgage loans to secure payments Referred accounts to loss mitigation, foreclosures and legal action

Managed 90 day past accounts workflow to reduce delinquency with collection phone calls demanding immediate payments in fullOffered alternate payment plans and settlement offers to secure paymentsFollowed FDCPA regulations, made goals and received incentive awards