Designs, develops and deploys automations in Alteryx and/or Python by: -analysis of business requirements and end user needs -revising existing processes with focus on simplification -defining best approach and tools -adhering to best practices -creating documentation -supporting existing solutionsGuides and advises less-experienced Business Systems Analysts.Competent to work in some phases of systems analysis and considers the business implications of the application of technology to the current business environment.

Analytics of yearly, quarterly and monthly KPIs for over 1300 townsMultiple scenarios of predictions based on data from previous time periodsPreparation of summary tables for executive managementAd-hoc business analysis (MS Excel and/or MS SQL)Creation of reports for regional managers, executives (from simple queries to multi-dataset reports)Maintenance and optimization of reportsClose collaboration with Controlling focused on data accuracyClose work with programmers on software and database changes due to legislation changes, qualityof life, management requirements or user requirementsProcess creation and maintenanceCreation of useful MS Excel tools and shared workbooks

▪ Responsible for timely handling of claims from customers and business partners with high focus on client satisfaction and accuracy.▪ acting as coordinator for assigned claims from customers and business partners ▪ providing advice to sales representatives about the claims process and how to successfully navigate through it ▪ using sound business judgment to evaluate the information and determine IBM’s contractual position and liability ▪ verifying the information received and contractual situation, obtaining all facts for each individual claim to ensure a fully staffed investigation which is in accordance with the claims process and associated financial disbursements ▪ collating information in cooperation with other IBM Departments, including sales representatives, F&P; Technical staff; Legal department in order to provide support ▪ providing information to and requesting approval / rejection decisions from the approvers (typically senior Finance Manager or Business Unit Executives) ▪ cooperating with other parties to drive the closure of claims (e.g. STS dept.) ▪ monitoring and driving actions until claims are closed within target closure times ▪ maintaining audit trail throughout so facts that led to decision are clearly seen ▪ root Cause Analysis: analysing claim root causes and driving initiatives to deliver improvements for reducing volume and value of claims ▪ providing accounting information to Finance & Planning ▪ maintaining up to date work instructions

• LCD screen technician responsible for modifications and repairs of standalone advertising screens. • Full coverage of Norwich International Airport with 49 online advertising screens and full technical support.• On-phone support for all customers.• On-site support, repairs and replacements.• Development of new machines• Adapting existing machines according to customers’ requirements• Installation of new machines

• Responsible for 2-6 staff members and smooth running of business. A role between the management and the associates in a very busy local pub.• Responsible for refunds, restocking, staff breaks planning and execution• Maintaining company policy among staff members and customers