Plant server support at NRG Energy.

• Support of Commercial Operations, as they are a 24/7 operation, their business requires immediate detection and reaction to resolve specific applications they use, such as “TheICE” or resolving Java conflicts that may arise which prevent their applications from running properly• Perform day to day technical support for employees, which includes “how to” requests, troubleshooting, diagnosing, and resolving hardware and software related issues. This also includes checking LAN connections and and other peripheral devices (such as mice, monitors, printers, scanners, faxes, and first line detection of telephony issues)• Provide technical and desktop support to satellite locations of NRG (Energy Plus or Energy Plants), which includes both remote support and travel as needed• Worked with Plant Server team on project to replace all existing Microsoft Windows Server 2003 machines with Dell PowerEdge R320/R220 servers Microsoft Windows Server 2012 platform. This included building/configuring them according to plant specifications and delivering them within a tight deadline to ensure Microsoft support stayed current• Responsible for the set-up and maintenance of printer queues on print servers • Assist other groups within IT as needed. This assistance has included moving servers within the data room, tracing LAN cables and re-patching as needed, assistance with workstation moves, and assisting telecom with phones moves and recognition of issues requiring replacement of Cisco phone sets• Data restoration from corrupt hard drives• Quick identification, proactive reporting to IT Security, and the removal of computer viruses • Assist with video conferencing meetings for set-up and troubleshooting for both internal and external clients

Desktop Team Leader / 3rd Level Support•Assist in the technical and desktop support of satellite client facilities, including remote and travel for direct support as requested by client management•Ensure all incidents and service requests are managed and delivered within SLA•Coordinated delivery of desktop services across the admin estate•Responsible for software documentation and procedures•Create Standard Operating Procedures•Provide reporting to enable resource deployment•Liaise with Service Delivery to ensure key requirements are regularly reviewed and met •Aid IT Security with investigations and data collection•Provide primary technical support and maintenance of Security Department computer hardware and software within the Security Command Center and Operational Security•Assist in the coordination and support of town hall, executive, and staff meetings•Manage schedules, pay requests and training of desktop support team•Manage escalations on behalf of the team•Interview candidates for open positions in desktop support team•Report desktop support team issues including discipline to contract HR representatives•Communicate with desktop support staff and remote site IS teams through meetings and email. Outline highlights, changes and expectations Desktop Support •Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and peripheral devices•Assisted in migrations of domain and email accounts in conjunction with data center changes•Identified and removed computer viruses and provided major repairs•Supported third party vendor’s offsite location (Aware)•Involved in fiber upgrade and new data center migration•Initializing Pocket PCs, Smart and PDA phones•Helped with desktop and computer equipment moves provided•Responsible for building and imaging of new hardware; rebuilding and reuse of old•Assisted with computer equipment and supply audits

•Designed and Implemented Active Directory Domains, installation and migrations of Windows 2003 and Small Business Servers. Managed upgrades, migrations and new installs of Microsoft Exchange Server 2003. Installed and Administered SQL Server 2000 and 2005•Installed and configured SonicWall firewalls•Provided clients with onsite and offsite desktop support to resolve application conflicts through experience and high level understanding of memory usage, DLL files operating system deficiencies, and application limitations. Mainly 2000 & Windows XP platforms•Consulted small and large businesses for network and PC support services including network installation and configuration, Internet connectivity, hardware troubleshooting, OS installation and configuration, PC repair, virus protection and security•Installed and maintained virus software, Groupshield for MS Exchange, McAfee Epolicy Orchestrator and automated downloads of the latest DAT files•Monitored network and server activity for performance and reliability, and worked with the networking team to develop viable solutions and long-term resolutions•Designed and maintained backup solutions for medium to large corporations•Provided setup and maintenance of websites on Microsoft Server 2003 / 2000 using IIS 6 / IIS 5.0•Dealt with vendors to spec out and invoice solutions for clients