Peter Torregano Email & Phone Number

Greater New Orleans Area

* Supervises installation/repair Field Service Technicians to ensure compliance with company guidelines regarding all key performance. * Assists in the training and development of technicians and keeps abreast of the most current technology in the broadband industry. * Schedules technicians so that coverage is at a maximum during peak hours to maintain prompt service. * Assures that any errors in installation or service are promptly resolved. * Assists in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits for compliance. * Assists in the development and management of the department's operating budget in accordance with corporate guidelines. * Assists in the interview/hiring process, coaching, & counseling.

Greater New Orleans Area

* Supervised installation/repair Field Service Technicians to ensure compliance with company guidelines regarding all key performance indicators including quality, customer service, safety, work-order completion and closeout, and productivity requirements.* Scheduled technicians so that coverage is at a maximum during peak hours to maintain prompt service. * Maintained accurate time and attendance reporting.* Assisted in the interview/hiring process, coaching, counseling and ongoing review process for technician positions and administers discipline consistent with corporate polices. * Worked with managers, supervisors and employees to promote a positive attitude and good employee morale.

Greater New Orleans Area

• Diagnosed and corrected copper wire problems. Performed cable splices for copper cables. Removed and demolished abandoned cables.• Maintained and referenced industry standards including ANSI, EIA/TIA and local and national Electric Code.• Troubleshot computers for internet connectivity.• Determined closet and equipment layouts and installed closet hardware including backboards, connecting blocks, racks, and balance video equipment.• Attended training and safety meetings. Worked safely at all times, utilized necessary personal protection equipment and demonstrated safe working practices to other technicians.• Maintained a fully stocked and organized company truck with appropriate tools and safety equipment, including ladders and reflective vests.

Computer Science

General Studies