Data Science, Machine Learning, AI, Computer Science

Collect and analyze data, boost data collection, automate tasks and processes.

• Built predictive machine learning model to estimate cost, workload and timeline.• Prototyped Self Service Portal to eliminate administrative overhead.• Set up internal and external guidelines and best practices. Established end-to-end processes for vendors. Utilized telemetry data.• Collaborated with Program Managers, production teams, partners and feature teams on Design, Servicing and Internationalization.

• Led international servicing-related efforts. Established end-to-end processes, scheduled all related tasks, forecasted budget. Prioritized cases and assessed risks for production. • Primary contact for partner teams. Identified agile branching, source control check-ins and approval for deliverables, communicated gaps. Verified and monitored product health.• Queried SQL databases for patterns to reveal areas with bad user experience. Leveraged telemetry data.

• Analyzed daily builds, maintained the database, ran regular integrity checks.• Automated monitoring and alert systems. Collaborated with feature developers.• Identified specific coding guidelines. Tested and showcased specific scenarios. Promoted and enforced the guidelines.• Owned several Windows components. Conducted reviews and collaborated with feature teams on design improvements. Engaged with owners before unwanted changes hit production.• Bulletproofed resource isolation. Troubleshot scenarios, built, and tested private fixes.• Scripted solutions. Significantly reduced outsourcing cost and overall turnaround time.