Peter Tsoukalas Email & Phone Number

Schaumburg, Illinois, United States

General Manager - Moretti’s Ristorante – Morton Grove, IL - Rosemont, IL – Hoffman Estates, IL – Schaumburg, IL Oversee operations for Moretti’s Morton Grove, a 12,000 sq. ft. restaurant, with seating for 360 inside and a large 225 seat patio, with a count of over 1000 guests visiting on weekends, generating over $6 million annually. The facility includes 2 bars and 2 private event rooms, as well as operates catering, carryout, and delivery. • Builds, develops, and manages an operations leadership team capable of carrying out operational strategies while ensuring practices comply with all relevant standards and company values and goals• Controls all profit and loss centers, creates and reviews financial statements, sales/activity reports, and other performance data to measure the productivity of goal achievements and to identify areas needing cost reduction or program improvement, i.e., Labor Manages Wine, Liquor, and Beer COGs; Asset & Facility Management of equipment and supply needs including furniture, kitchen equipment, office equipment, and climate control; driving revenue while maintaining guest satisfaction• Achieves human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, communicating job expectations• Performs data analytics to drive strategic action plans for business operations metrics to track customer satisfaction and loyalty, i.e., use of surveys, intent to revisit, intent to recommend, participation in Loyalty Rewards Program, guest counts year-over-year, customer retention (regulars), check average and upsell rate, monitoring and responding to Google, Facebook, Open Table, and Yelp reviews• Aligns communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results

General Manager Jack Daniel’s Lounge-Budweiser Lounge-Rosemont Theater (2014-2015)Launched and supervised operations for three locations: Jack Daniel’s & Budweiser Lounges at the Rosemont Theater

Greater Chicago Area

Managed and controlled the daily operations of multiple units: O’Malley’s Liquor Kitchen and Hi-Tops sports bar, generating gross sales over $4M with 90-140 employees• Controlled day-to-day operations by scheduling labor, ordering food and supplies, maintaining inventory, managing labor to sales, reviewing financial reports• Ensured OSHA, local health and safety codes, and company safety and security policies were met• Hired, trained, coached, scheduled, and developed all employees and conducted performance appraisals• Maintained food quality by constantly tracking product and ensure prep and portion control• Worked closely with beer and liquor vendors to promote Chicago Cubs marketing events• Practiced facility and preventive management to control repair and maintenance costs

Chicago, Il

General Manager, Heat/Raven Nightclub, Quay Restaurant, Schaumburg/Chicago, IL (2009-2012)Managed the daily operations of a 42,000 sq. ft. nightclub and entertainment venue driving sales to multi-million dollars with a staff of 50• Booked all private parties, fundraisers, corporate events, and entertainment shows which directly increased business revenue• Developed and maintained a VIP guest list for bottle service and private parties• Collaborated with promoters, book events, artists, performers, and DJ’s for all events• Procured food, beverage, and restaurant supplies; performed monthly inventory for food and liquor• Utilized social media, text, and email marketing campaigns weekly to promote upcoming events• Booked local and national celebrities for appearance and performances including Ludacris, Akron, Chris Willis, Nick Hogan, Keri Hilson, Mike “The Situation” and Angelina from “Jersey Shore”

Greater Chicago Area And Greater Phoenix Area

Drove the daily operations of multiple locations during a career with Brinker, with the various locations producing $3.5M-$5M in sales, ranking in the Top 10 of stores for the Arrowhead Chili’s location) out of 1,400 stores for two years• Formulated & implemented strategic plans to enhance service quality standards and implemented strict measures in customer care procedures to optimize guest satisfaction & retention• Managed Employee Life Cycle (selecting, hiring, training, developing, and retaining employees) keeping well below corporate turnover rate using Corvirtus Assessment (averaged 50-75 employees per store)• Implemented EEOC standards, use of E-Verify for new employees, and imposed corporate diversity standards• Optimized efficient labor costs through employee scheduling and pay rate management. Managed under $250 in overtime for the year

Bachelor'S Degree, Economics

Interdisciplinary Studies

Economics

Activities and Societies: Sigma Nu