Peter Urwin Email & Phone Number

Norwich, Gb

United Kingdom

Working with tight security, regimes that must be closely followed, keeping a balance of family ties and rehabilitation for those under my supervision, ensuring all policies are followed and those that don’t are correctly challenged, presentation of self harm and harm of others, public protection and escorts. Unfortunately this position it is not a position we are advised to talk about, these are just some of the tasks I had to deal with on a daily bases : - Close protection.- Body language.- Violent/aggressive behavior. - ACCT assessor. - Planned removal.- Escort.- Responding to immediate situations. - Categorization.- Constant threat.

Vladivostok, Primorye, Russia

Core Focus: Advanced to increasingly responsible position from Restaurant Manager to General Manager, culminating in a key leadership role to lead and manage business operations for the Hotel, Restaurant, Karaoke Bar, and Sauna Complex with P&L responsibility. Strategically developed short-term and long-term marketing & sales plans and programs to grow profitable business.Key Contributions:▪ Responsible for hiring, coaching, developing and retaining a team of 120+ employees in a very busy, fast-paced setting.▪ Successfully forged and nurtured strategic partnerships and alliances to increase market reach.▪ Continuously conduct market research on current trends in the industry proactively restructure marketing strategy▪ Strategically manage existing business and create new revenue streams resulting into a steady source of revenue.▪ Oversee day-to-day business operations including a full-service restaurant, Karaoke Bar, and Sauna Complex.▪ Utilized outstanding customer service skills to exceed customer expectations and maintain the highest possible customer satisfaction ratings.▪ Developed and improved procedures to maximize productivity and customer service efforts.▪ Decreased labour costs by analyzing team members' strengths versus customer flow, hiring skilled bartenders, and adjusting the schedule appropriately.

Vladivostok, Primorye, Russia

American football team.American football had started to be increasingly popular in Russia, and a big selling point to attract fans was foreign players, I was invited to play with the team, which developed into a side step of a career and gave me free finances to develop other businesses as I was on an ex-pat package. American football taught me :- Team work fundamentals.- Team moral.- Physical endurance.- Reading body language.

Vladivostok, Russia

Core Focus: Primarily responsible for hiring, training, motivating and building teams of bartenders, waiters, managers, administrators, attendants, and directors in the HoReCa industry; setting up client’s projects, sourcing suppliers and working with architects and other construction management professionals. Opened venues, and maintained and improved the quality of the venues. Wrote location-specific SOPs for most of the clients.Key Contributions:▪ Contributed towards the achievement of company's strategic and operational objectives.▪ Led and managed a team of 4 managers and 46 personnel.▪ Successfully led change implementations to reduce cost, improve processes, modernize and integrate systems.▪ Respected as a visionary leader who is able to formulate and execute strategies to achieve business objectives.▪ Drove company profitability metrics, employee engagement, and customer experience through change and innovation as a supportive leader.▪ Devised data-driven sales and marketing strategies to build company’s brand and expand market share.

Vladivostok

Core Focus: Invoked entrepreneurial thinking and ability to evaluate from a fresh perspective to provide food and beverage training and allied services to most popular and high-end bars and nightclubs in the Vladivostok (Russia) city. Led and managed a team of 1 director, 2 managers, 4 trainers, and 30 personnel.Key Contributions:▪ Successfully implemented projects including Catering for the Asia-Pacific Economic Cooperation (APEC Summit 2012), The creation and implementation of service standards for the managing operator of the integrated gambling zone and the hotel “Tigre De Cristal” 5 * - standards waiter service, creation of a bar list of all casino bars, and personnel service.▪ Established budgetary goals, built events sales through relationship-building, new client acquisition, marketing initiatives and consistent execution.▪ Responsible for ensuring start-to-finish success of events, including setup, staffing, menus and facility design, guest relations, guest recovery, follow-up.

Global

I started working on board princess cruises as a bar steward (bar waiter, and very quickly received promotion up to bar supervisor, where my training capability was recognised and i was asked to be the fleets trainer.This role included USPH (United States Public Health) inspection, which we continually passed with over 98%, this was a very strict hygiene test in all aspects of the bar area. We where constantly being tested and retested on procedures and safe service of alcohol.

Norwich Uk

My job was to learn the correct procedure of the cocktails, serve the customers and general upkeep of the bar. this also included so light cashing up, and continual re-stocking.

Norwich Uk

This was a temporary job where I was introduced into the world of mixology for the first time, we had to produce Vast amount of cocktails in a short amount of time.

Norwich Uk

Started work as a bar assistant with the main jobs of glass collecting and washing, continual re-stocking of the bar. After 1 year i was asked to be a barman for a night, and then asked to stay as a barman where my responsibility was to mass (and correctly) serve drinks in a busy Nightclub.

Norwich Uk

My role was simple, I would clean all parts of the bar service area and lounge while the bar was closed.After 7 months I was offered a chance to be a 'bar back' (bar assistant). where my role was to re-stock the complete bar during normal working hours.

Bachelor Of Arts (Ba), Graphic Design, 2-1

Bachelor Of Technology (Btech), Graphic Design