Peter Van Ark Email & Phone Number

Groningen, Gr, Nl

Assen, Drenthe, Netherlands

As an Account Service and Project Manager at AVEX, I focus on delivering innovative audiovisual solutions while ensuring client satisfaction. My responsibilities include:Client Relationship Management:Building strong relationships with clients, acting as their primary contact and sparring partner to understand their needs and exceed expectations.Technology Integration:Implementing the latest AV technologies and upgrades, creating 3D renderings for new designs, and collaborating with technical teams to integrate modern AV standards.Budget Management:Developing and managing project budgets, seeking cost-saving opportunities without compromising quality, and handling invoices.Training and Development:Training clients and our internal team on new AV systems and keeping up with industry trends.Reporting and Analysis:Generating reports on project progress and customer satisfaction, and analyzing data for continuous improvement.Quality Assurance:Implementing quality controls for accurate AV installations and developing work procedures to ensure high standards.Event Management:Coordinating AV requirements for events, ensuring smooth execution, and providing support during meetings.International Project Management & HSE Management:Managing international projects with cultural sensitivity and handling HSE responsibilities to ensure safety and sustainability.Project Planning and Coordination:Creating project plans, coordinating work permits, and collaborating with AV engineers and clients for smooth project execution.Documentation and Ticketing:Managing the CMDB, maintaining detailed documentation, and streamlining the ticketing system for efficient issue resolution.I’m committed to providing high-quality AV solutions while optimizing processes to meet both current and future needs.

Assen

Floor Manager and Team Lead Onsite Support and Planning | HP-CDS (Detached to NAM)As Floor Manager and Team Lead at HP-CDS, I manage a team providing IT support at NAM. Key responsibilities include:Team Leadership and Development:I lead and motivate the team, holding regular meetings to align on goals and providing coaching. I also manage recruitment and ensure team development, optimizing skills.Onsite Support Management:I oversee onsite IT support, ensuring prompt issue resolution. I coordinate with technical teams and maintain communication with users in both English and Dutch. I manage hardware disposal, ensuring data security and environmental compliance.Resource Planning and Allocation:I develop strategies to optimize productivity, assigning tasks based on team strengths and collaborating with departments to ensure resource availability. I also manage ticket updates for task efficiency.Incident and Change Management:I manage incident and change processes following ITIL best practices, facilitating communication between teams to streamline issue resolution.Performance Metrics and Reporting:I set KPIs, generate reports on performance, incident resolution times, and customer satisfaction, and act as the global contact point for the OSS team.Client Communication:I serve as the main point of contact for clients, addressing IT concerns, managing expectations, and coordinating project migrations with clear communication.Training and Knowledge Transfer:I develop training programs to enhance technical skills, facilitate knowledge transfer, and create tools and documentation to improve team efficiency.Security and Compliance:I enforce IT security policies, collaborate on resolving security incidents, and ensure security protocols are up-to-date.This role focuses on team leadership, resource optimization, and high-quality IT support delivery.

As a 2nd Line Onsite Support Engineer at TNO, I provided high-level IT support, resolving network and user issues to ensure smooth operations.Network Issue Resolution:Resolved network issues onsite, minimizing downtime and collaborating with engineers to implement preventive solutions.User Issue Resolution:Addressed user problems efficiently, conducting training to empower users to resolve common issues independently.Documentation and Knowledge Sharing:Contributed to the knowledge base by writing procedures for 1st line support and held knowledge-sharing sessions to improve team efficiency.Phone Issue Resolution:Resolved mobile phone issues and collaborated with telecom providers to stay updated on troubleshooting methods.Citrix Server Support:Supported Citrix servers, optimizing performance, addressing access issues, and implementing monitoring tools.User Account Management:Managed user accounts, ensured security compliance, and implemented multi-factor authentication and access controls.Print Server Management:Optimized print server configurations, introduced automated monitoring, and reduced resolution times for incidents.Desktop and Laptop (Re)Installation:Ensured proper configuration during installations, developing standardized images to streamline deployment.Ticket Management:Updated and rerouted tickets, prioritized based on urgency, and implemented a categorization system for better tracking.Communication with Global Support Groups:Facilitated collaboration with global teams, sharing insights and contributing to complex issue resolutions.Continuous Professional Development:Engaged in ongoing training and certifications, establishing a mentorship program to promote team development.This role highlights my expertise in resolving IT issues, optimizing support processes, and collaborating with teams for efficient solutions.

Hoogkerk

In this role, I provided essential onsite support during a major migration to Windows 7 and Office 2010, ensuring a smooth transition for end-users.Onsite Support for Migration:Supported end-users through the Windows 7 and Office 2010 migration, troubleshooting issues and collaborating closely with the migration team to ensure minimal disruption.User Training and Documentation:Conducted training sessions to help users navigate the new environment, and developed detailed documentation on common issues and troubleshooting steps to assist users post-migration.Desktop and Laptop (Re)Installation:Reinstalled desktops and laptops to meet configuration standards, conducted hardware and software installations, and created standardized images for efficient deployments.This role showcases my ability to manage technical migrations, train users, and streamline hardware setup for optimal user support.

Groingen

As a Servicedesk Team Lead, I managed global operations, driving team performance, process efficiency, and service quality. I led initiatives to expand capabilities and collaborated with cross-functional teams to enhance user support.Monitoring and Analysis:Monitored KPIs and incident trends to guide improvements, holding performance reviews to foster a high-performance culture.Training and Development:Established training programs, cross-training, and professional development plans to enhance team skills and service delivery.Process Improvement:Streamlined processes for efficiency and acted as backup incident manager, resulting in improved response times and customer satisfaction.IT Service Management Tools:Oversaw ITSM tool implementation and training to enhance tracking and reporting, increasing team proficiency.Collaboration and Project Management:Worked with cross-functional IT teams to ensure seamless service integration and led projects to enhance service desk functionality.Global Expansion:Led the setup of new service desks in Paramaribo and Haarlem, adapting services to local needs for successful rollouts.Problem Solving and Leadership:Addressed technical challenges and led recruitment, dismissals, and team-building activities to foster a positive work environment.Service Delivery Excellence:Maintained global service standards and introduced a recognition program to motivate the team.Operational Leadership:Ensured prompt IT incident resolution, implemented a rotational leadership program, and empowered team members.Task Prioritization and SLA Adherence:Prioritized tasks based on urgency and SLA requirements, ensuring timely resolution and exceeding user expectations.This role strengthened my leadership, service management, and collaboration skills, driving continuous improvements in support and service delivery.

Groningen

As a Service Desk Engineer at Atos Origin (Polytalent), I provided comprehensive IT support to a large user base, ensuring seamless operations and user satisfaction. I worked closely with global teams to resolve complex technical issues and optimize system performance.User Support and Account Management:Delivered exceptional user support through email and phone, ensuring swift resolution of IT issues to maintain productivity. Managed user accounts with a focus on secure creation, modification, and termination processes, adhering to security protocols and access rights.Server Management:Oversaw print and profile server operations, proactively optimizing configurations and implementing monitoring solutions to enhance reliability. Supported Citrix servers, collaborating with technical teams to achieve consistent, high-performance server functionality.Technical Support:Provided hands-on technical support for laptops, desktops, and printers, including hardware and software installations tailored to user needs. Supported a large user base of 10,000 workstations, emphasizing customer satisfaction through effective troubleshooting and problem resolution.Efficiency and Documentation:Authored comprehensive documentation and streamlined procedures to enhance service desk efficiency. Developed specialized tools to optimize support processes, contributing to improved service desk functionality.Communication and Collaboration:Fostered strong communication with global support teams, facilitating collaborative problem-solving for complex technical challenges. Actively engaged in virtual meetings to exchange insights and maintain cohesive support strategies across teams.Through my role, I contributed to enhancing support workflows, fostering collaboration, and driving efficiency across multiple support channels, ensuring a high level of service delivery and user satisfaction.

Leek

As a System Administrator at BML, I provided IT support across eight primary schools, ensuring seamless infrastructure operation and user support.Internship and IT Support:Gained hands-on experience through a year-long internship, providing IT support and optimizing systems to meet each school's needs.Infrastructure Management:Managed IT infrastructure, including servers, network devices, and storage, while conducting audits to enhance security and performance.User Support and Training:Delivered technical support and training to staff, improving IT proficiency and promoting self-sufficiency.System Configuration and Maintenance:Configured and maintained servers, ensuring regular updates and patches to optimize performance and security.Network Administration:Managed network infrastructure, ensuring connectivity and implementing security protocols to protect against threats.Backup and Disaster Recovery:Implemented backup solutions and disaster recovery plans, ensuring data protection and minimizing downtime.Software Deployment and Updates:Deployed software and executed updates to maintain system integrity, ensuring compliance with licensing and security standards.Collaboration and Documentation:Collaborated with educational staff to integrate technology, maintained system documentation, and generated reports on performance and incidents.Adherence to IT Policies:Ensured compliance with IT policies through regular audits and proactive security measures.This role significantly developed my technical and operational skills, enhancing my expertise in IT systems management and support.

Project Management

Hoger Management Hbo

Systeembeheerder Mkb.

Accountmanager

Education record