Peter Van De Putte Email & Phone Number

Brussels, Be

Brussels Area, Belgium

Main tasks:*coordination customer service*follow-up orders A-Z*analyses of order status*complaint handling*smooth delivery to customers*follow-up payments customers*provisding customers of certificates*direct report to customer service manager

Holsbeek(Leuven)

Main tasks:-in charge of CSD Manager and customer service department-forecast-all transport issues-pricing SAP, data maintenance SAP-KPI regarding customer service and efficiency-setting goals for CSD manager-editing SLA-contact with key accounts-direct contact with sales managers-forecasting and demand meeting with HQ Parisskills:-sales experience-customer oriented-people manager-fluent in 4 languages (Nl, Fr, De, En)

Duffel

-in charge of CP130 project-meetings with sales and quality department-direct contact with sales director-planning interventions on building sites-analysis-budgetting-schedulling technical interventionsSkills:-planning-logistic follow-up-commercial feeling-claim handling

Zaventem

*managing customer service department*create a result oriented professional department (KPI’s, SLA’S, training)*ensure production and logistic capacity*ensure on time deliveries*update stock level in function of sales evolution*ensure synergy between departments (logistic, production, marketing, business development,sales, control, credit management)*responsible claim handling (logistic-production-commercial), organising meetings to discuss improvement measures*near contacts with procurement department*daily contacts with international OPCO’s (Holland, Germany, France, Poland,Denmark)*weekly meetings with production and logistic manager*visit main logistic partners (Essers, VanderWal)*monthly reports of customer satisfaction indicators*motivating, coaching and evaluation of CS employees*balance between cost savings and service (masterplan production, EMS)*represent Rockwool in OTM (organisation of transport managers)*member of the management team Rockwool BeluxSkills:-people management-logistics-commercial