Peter Vasquez Email & Phone Number

Pleasanton Ca

• Single point of contact responsible for providing support services as part of a 24x7 Operations
• Incident Management - Responsible for reporting, escalating, and documenting all service impacting issues for Blackhawk network and its partners. Worked high priority incidents
• Identified and presented production issues to Engineering and Site Reliability teams.
• Trouble shoot production issues utilizing Splunk to pull logs in attempt to resolve an outage
• Assisted with 24x7… Show more
• Assisted with 24x7 shifts to ensure coverage. Worked holidays and weekends

Pleasanton, CA

• 8/10-Present Bayside Solutions, Inc, Pleasanton, CA Sr. Tech-UMTS GSM NOC Vendor Help Desk-AT&T Mobility
• Answer, triage and resolve incoming requests for assistance regarding wireless technology connectivity issues
• Provide deployment, integration and commissioning support for Field Engineers and 3rd Party Vendors to troubleshoot connectivity issues at cell sites for the California, Pacific Northwest, Desert Southwest and Rocky.
• Provide deployment, integration and commissioning support for Field Engineers and 3rd Party Vendors to troubleshoot connectivity issues at cell sites for the California, Pacific Northwest, Desert Southwest and Rocky.
• Monitor, troubleshoot, maintain and repair GSM, UMTS, WCDMA, LTE and 4G Platforms
• Provide preventative and corrective technical support on Network Element and Interfaces

Turlock, CA

• Prepared documents for court filing and service
• Served legal documents in Stanislaus, Merced, and San Joaquin counties
• Answered telephones and directed calls to appropriate staff
• Prepared copies and maintained office filing system
• Data entry of accounts payable and office expenses
• Prepared client billing and invoices

San Ramon, CA

• Assisted outsource call centers with client registration and troubleshooting networking issues to resolve customer technical problems
• Greeted incoming callers with general Internet questions
• Scrubbed 100-150 orders daily and worked closely with upper management on special projects
• Reactivated Prodigy ID’s
• Performed daily and weekly status reports for TCW
• Assisted Tier2 agents with general troubleshooting issues

Emeryville, CA

• Answered incoming customer calls
• Researched and resolved customers escalated complaints
• Provided support for technical related issues
• Worked on various networks and related issues
• Provided superb customer service
• Acted as a liaison to Team Lead Tier 3 support agents

Santa Clara, CA

• Provided Tech Support (including troubleshooting to inside wiring with field techs, ISPs, Ilecs, and end user customers using UNIX
• Tested DSL lines with FT’s ISPs and Ilecs to resolved WAN issues
• Monitored and maintained backhaul issues using management software
• Troubleshoot and resolved backhaul issues
• Received incoming calls, trouble tickets and emails
• Successful completion of TAC training