As a pivotal member of the extended management team at [Software House], I have served in dual capacities: as a Senior Project Manager within the Project Management Office (PMO) and as a leader spearheading diverse internal and external initiatives.Global Extension Program: Led the development and execution of an internal program aimed at enhancing [Software House]'s capabilities on a global scale. This initiative included the establishment of new global delivery centers in Serbia and Tunisia, alongside fostering collaborations with existing regional representations in the UK and Argentina.Strategic Project Management (SPM): Directed client projects across North America and Europe, ensuring the delivery of tailor-made software solutions—ranging from web to mobile applications—crafted to meet client specifications. Served as a Scrum Master in select projects, guiding teams through agile methodologies, while also providing mentorship to team members to foster their professional growth and development. Maintained a positive work environment conducive to achieving project objectives.Account Management: Fulfilling the role of Account Manager in external projects, I prioritized customer satisfaction and reliability throughout all stages of partnership. This encompassed overseeing contracts, managing financial Key Performance Indicators (KPIs), and ensuring seamless communication between stakeholders.Business Development Support: Collaborated closely with the Sales team to engage in and support business development activities. Leveraged tools such as the Atlassian Product Portfolio and MS Office 365 on a daily basis to streamline project management and enhance organizational efficiency.

Area of expertize: - Business Development, Consulting, ITSM, Project Management, Transformation project, Solution DesignFocus on:- Cloud computing (Public, Private, Hybrid)- WEB application development- Software development- Agile solutions on Atlassian product portfolio

As the Managed Services Manager, I serve as a key member of the MS team and responsible for partnering with internal and external stakeholders for successful execution of MS delivery programs. This entails defining system impacts and scope, owning the project plan/schedule/budget, driving deliverables, and managing multiple project and service tracks with moderate to high levels of business or technical complexity and risk. Additionally, I'm accountable to ensure project and service commitments and deliverables are met and will interact daily with MS team(s), management, cross-functional business teams, and testing teams to ensure the smooth delivery of the deliverables.I'm responsible for Translating business objectives into execution strategy (tactical and strategic), leading and successfully executing the strategy through strong collaboration and agile leadership.Responsible for developing team leads in an organization of 60+ professionals responsible for retail, petrol and banking sectors delivering IT solutions.Effective communications across Business and MS domains for both Senior Management and Delivery teams to deliver projects and services on-time and on-budget.Quickly understanding complex issues and developing/applying simplified frameworks to facilitate broader organizational understanding, decision-making, and action.Utilizing results-oriented tactics, leveraging metrics to make strategic decisions.Developing strong partnerships with business and functional leaders to drive focus on strategic program business objectives and optimize program throughput.Tracking scheduled progress through appropriate metrics and revising as appropriate to meet the changing needs and requirements.Managing day-to-day operational aspects of the project/service program requirements, scope, and change management issues.Preparing, presenting and reviewing change requests, status reports, implementation plans, and recommending resources to execute.

Program Management:• Plan, lead and monitor programs of a very large and/or very strategic and/or high complex • Develop and monitor the program budget.• Monitor the program finances by analyzing cost efficiency and cost controls.• Prepare, agreements and arguments for / justification of the project in accordance with the involved areas/divisions and/or country management.• Manage the dependencies and interfaces between projects: coordinate the involved areas/divisions in order to align the different procedures and processes and to reach the common program / project goal.• Manage the contract fulfillment of third-party providers and suppliers.• Setup and improve effective relations at management level within Diebold Nixdorf and with its customers. Rescue Management:• Rescue Management in large and/or complex projects. • When needed in critical situations, review / realign project objectives and/or procedures as well as initiate and implement all necessary measures to ensure project success.Sales Support:• Conduct activities that lead to a customer purchasing project services• Support the sales or engagement team in preparing bids (RFI, RFP).• Hold project definition workshops.• Participate in pre-sales negotiations.• Identify and max out business opportunities to increase project margin; in this respect coordinate and follow-up with the sales team.• Represent Diebold Nixdorf throughout the entire project.• Best Practice Sharing Contribute fully to cross-division and cross-functional product and service developments. • Role Model Act as a mentor and role model to the rest of the project management community. Leadership: • Depending on the characteristics and the scope of the task, the employee leads the allocated project team members in order to ensure the economical, professional and timely delivery of the tasks and activities. The basis for this is given objectives.

Leading department of 30+ Solution Architects within Business Unit (SL) and fulfilling its Qualitative, Financial and Project targets defined by higher management. Lead organization over €1,9 mil. revenue for year and solutions primary in area of IaaS and PaaS with focus on VMware, Microsoft, Cisco, Oracle, EMC, Netapp Huawei product portfolio. Generic managerial accountabilities:• Deliver services/solutions to clients in agreed quality and quantity structure according agreed contracts.• Establish and nurture relationships with international clients and other stakeholders for effective communication.• Motivate and develop people in own team to be able to deliver better quality and fulfill expectation of employees.• Continuously improve processes and products/services in own area, propose improvements in related areas and implement corporate improvements programs.• Plan, adjust and control financial and other business plans to be able to effectively manage business of own department.• Operationally manage critical situations and solve business-as-usual escalations to provide seamless operation and effective service to clients.• Proven ability to work creatively and analytically in a problem-solving environment.• Removed team impediments on a daily basis to allow the team to deliver the goals and deliverables.Job specific accountabilities:• Prepare and implement departmental tactics for operation of own department.• Actively steer capacity of department resources and quality of results to ensure SLA fulfillment and effective operation.• People development and motivation, development of leadership competencies of Head of Teams• Continuous control of department performance and undertaking of improvement measures • Advises and supports the team leaders with respect to commissioning and cost optimizing • Transforming the Company Strategy into the daily Tasks of the department• Rollout, cooperation & supporting Activities from higher management

Supports Sales organization in Pre-Sales (bid) phase by professional consultancy of local possibilities, offers TSSK portfolio in other Business Units, builds up and maintenance relationships and networks with internal and external partners.Generic managerial accountabilities:• Promotes near shoring activities in dimensions of expertise, quality, quantity in TSI• Maximizes near shore potential for new deals• Supports Sales by consultation of contract conditions (SLA/costs definition)• Pushes for delivery of standardized solutions during Pre-Sales phase• Consults offered solution with customer• Calculates near shore Business Case in cooperation with line managers• Focal point for new business in T-Systems Slovakia• Manages and continuously develops people networks [local and international/internal and external]• Contributes to strategic expansion of T-Systems Slovakia portfolio• Maintains adequate communication structures and flows with Production• Cooperates with relevant teams in terms of business and portfolio• Organizes customer visits (in sales phase, existing customers)Job specific accountabilities:• Calculation of New deals/extension of current business and its implementation after final result• Actively steer all new business/contract extensions coming to TSSK within finance, quality and customer satisfaction• Actively search for new potential business in cooperation with TSI Sales organizations• TSSK promotion within other PoPs and LBUs• Organization and distribution of tasks within particular departments (based on new coming deals)• Rollout, cooperation & supporting Activities from higher management• TSSK Customer awareness and knowledge – providing information about offered services within TSSK, Customer oriented trainings (CRM, Customer Excellence Program)• Strategically searching for new possibilities within Business development of particular Service chains in cooperation with Business owners

Responsible for Big Deals and Migration Support department of customers in Automotive, Industrial, Finance and Healthcare area. Responsible for :- Planning and ordering of services from client,- Transition & Transformation projects- Handover to Production

1st & 2nd Level Operation Linux team Unix Transformation Support team (IBM AIX & Linux, HP-UX)Big Deals and Migration Support