*Responsible for managing the in person customer experience at the flagship tap room, weekly special events, inventory planning and vendor relationships*Direct manager of onsite employees, responsible for workforce management and planning*Own the daily marketing and content creation for social channels, as well as key event promotion to drive engagement and revenue*Drive new account acquisition and sales accross the Bay Area; manage and grow current account base*Partner with founders to drive brand awareness and style with vibrant merchandise

*Provided support to Practice Fusion’s community of over 112,000 medical professionals and 80 million patients*Drove end user impact by simplifying complex government regulations and standards for EHR usage ultimately resulting in higher levels of customer satisfaction and retention*Created scale by developing best practices and procedures for 20 person team based on customer feedback and made recommendations to product teams using JIRA system*Culture Wizard - Responsible for keeping the work environment fun and rewarding

*Responsible for making a high volume of outbound sales calls to local businesses daily. Executed all aspects of the sales process including vetting, cold calling, appointment setting, pitching and closing.*Responsible for managing 300+ local business accounts simultaneously*Make over 70 outbound sales call per day to establish and maintain client relationships*Experience working with local businesses in the Bay Area, Portland, Washington D.C*Forecast weekly and monthly closed sales

Customer Success*Responsible for ensuring a positive member experience, improving product design and usage through user feedback, monitoring the health and status of the fleet of cars, and fostering a strong Zipcar community *Helped drive SF Member Services team to top 3 position across all markets as measured by efficiency metrics*Jointly manage Zipcar for Business accounts with Account Executives. Responsibilities include billing restructuring, new member signups, and product usage best practices *Developed a process to resolve major roadside breakdowns and ensure customers walk away with a positive view of the Zipcar product and serviceMarketing *Coordinated new customer experience for joint Zipcar/Groupon promotion which resulted in a ~50% conversion rate and ~2x increase in weekly signups *Helped to develop seasonal marketing efforts in-line with Zipcar branding and image *Monitored Twitter platform to identify and engage with customers Tweeting about Zipcar locally