• Manage system information security architecture, design, installation, operational planning, and risk remediation activities on physical and virtual servers across two states.• Monitor system, network and endpoints for security events/alerts for active threats, intrusions and/or compromises.• Analyse security events from multiple sources including but not limited to events from WatchGuard Dimension and Splunk SIEM tools, IPS/IDS, and endpoint security software.• Monitor and assess emerging threats and vulnerabilities to the environment and ensure timely counter-attack are executed.• Provision and manage user identities on Azure and on premise Active Directory services enforcing best security practices for identity management.• Plan, implement, manage and maintain Microsoft Windows servers and Office 365 technologies utilising Azure cloud services and on premise Active Directory suites.• Recommend network security standards and solution to Management.• Provide technical administration support for security suite of software and hardware.• Ensure network, system and data availability and integrity through preventive maintenance and upgrades.

• Responsible for all IT devices and software support.• Provided 1st and 2nd level support for all staff and students on Windows-based and Moodle systems• Performed system monitoring, performance tuning, troubleshooting and information gathering to determine and prevent issues• Managed firewall, anti-spam, anti-virus and Microsoft updates.• Planned, implemented, and maintained backup and restorations strategy.

• Established, maintained and enhanced Windows-based servers, switches, firewall and security systems.• Monitored and enhanced Microsoft Exchange Server and Terminal Server.• Integrated Microsoft SQL and Access databases to design and deliver reports using Crystal Reports, Crystal Enterprise, and Powerlink.• Provided remote and on site IT support for all staff.• Provided mobile devices management and support for iPad tablets and Blackberry mobile phones.• Responsible for backup and restoration of database system on QNAP NAS using Symantec Backup Exec.• Planned and coordinated installation of software and hardware upgrades for servers, PCs, and laptops.

• Handled help desk services such as providing technical support to customers and answered telephone queries on products, software and installation• Monitored information resources and security• Responsible for data and information backup and restore • Troubleshooted various networking problems• Provided general technical and desktop support to department staff and clients• Responsible for assembling and fixing computers• Conducted different tests to ensure efficient operation of computers

• Monitored and maintained computer network in a Windows based environment.• Monitored and maintained Print server, Active Directory and Exchange Server.• Used VNC for customer support and fixed IT-related problems.• Provided door to door service to fix clients’ computer network related problems.