Peter W. Email & Phone Number

Birkenhead, England, United Kingdom

Wa1

• Diagnosed, resolved and supported issues with different hardware and software.• Managed Incident & Request Management SLA’s.• Deployed new hardware, automated software rollouts/upgrades, backups and retirement of obsolete hardware. • Upgraded Firmware, carried out SMD and Windows imaging, MBR’s/DPK’s.• Management of stock control, logistics, Goods in/Goods out and quality control. • Identified methods and strategies to improve the overall customer journey and subsequently… Show more • Diagnosed, resolved and supported issues with different hardware and software.• Managed Incident & Request Management SLA’s.• Deployed new hardware, automated software rollouts/upgrades, backups and retirement of obsolete hardware. • Upgraded Firmware, carried out SMD and Windows imaging, MBR’s/DPK’s.• Management of stock control, logistics, Goods in/Goods out and quality control. • Identified methods and strategies to improve the overall customer journey and subsequently took ownership of implementing these methods.• Designed several documents including templates, which improved processes and allowed tracking/management of work load. • Supported a significant reduction in operating costs, SLAs as well as the increase in productivity.• Responded promptly and effectively to changing circumstances, planned for contingencies and managed conflicting priorities. Show less

Wirral

• Successfully developed websites including ownership of design and content.• Worked closely with stakeholders to gatherer business requirements and prepare detailed technical specifications.• Served as a Committee / Board Member and supported IT requirements for public events or meetings. • Supported colleagues with constructive feedback, and highlighted areas of improvement. • Ensured all business activities meet organisational requirements for quality.• Controlled… Show more • Successfully developed websites including ownership of design and content.• Worked closely with stakeholders to gatherer business requirements and prepare detailed technical specifications.• Served as a Committee / Board Member and supported IT requirements for public events or meetings. • Supported colleagues with constructive feedback, and highlighted areas of improvement. • Ensured all business activities meet organisational requirements for quality.• Controlled documentation including the preparation of reports. Show less

Wirral

• Designed the website and ensured that content was updated/accurate. • Reviewed and implemented quality control procedures through regular spot checking and providing constructive feedback to the wider team.• Maintained excellent relationships with colleagues at all levels to facilitate quality work, effectiveness and efficiency.• Prepared documentation and completed public speaking engagements including at AGM Meetings.

Liverpool, Merseyside, United Kingdom

Liverpool, United Kingdom

• Diagnosed and resolved issue with devices, peripheral equipment as were as network hardware and software.• Ensured that incident and service request details were aligned with internal procedures and SLAs.• Managed documentation including of inventory and assets.• Imaging of OS, migrating data and local profiles• AV & WSUS configurations• SIMMS network installation and updates.• Pupil account creation in Active Directory

Liverpool, Merseyside, United Kingdom

• Resolved issues and supported technical problems with software and hardware.• Ensured that incidents were logged and updates were provided management.• Planned work flow, assessed priorities and allocated timescales to various tasks.

Moreton, Merseyside, United Kingdom

• Installed hardware/software, upgraded machines and carried out fault-finding.• Identified and resolved issues with PCs, servers, printers and peripherals.• Managed Email filtering content and spam control.• Removed viruses, completed home setups and migrated data to new systems.• Repaired Public and Business Systems. • Installed Wireless network and 10/100/1000 CAT5e network.• Successfully created an EPOS system including WASP Barcode Scanner.• Developed a website… Show more • Installed hardware/software, upgraded machines and carried out fault-finding.• Identified and resolved issues with PCs, servers, printers and peripherals.• Managed Email filtering content and spam control.• Removed viruses, completed home setups and migrated data to new systems.• Repaired Public and Business Systems. • Installed Wireless network and 10/100/1000 CAT5e network.• Successfully created an EPOS system including WASP Barcode Scanner.• Developed a website hosted via APACHE on a legacy system.• Installed and configured home and office Wireless Networks and printing.• Managed day-to-day operations of the business including stock, banking, price checking and cashing up.• Maintained cleanliness, accessibility and appearance of stock areas to minimise hazards to people and stock.• Remained calm and composed in highly pressurised customer situations by consistently displaying a polite and courteous demeanour. Show less

Btec, Diploma In Ict Systems & Principles Level 3

Distance learning - https://www.kanduit.co.uk/btec-diploma-in-ict-systems-principles-level-3

Nvq Level 2, Installation Support

Gnvq, Intermediate Information And Communication Technology

Education record