Monitor aircraft to make sure they run on time, Deal with serious issues that affect the airline, such as air traffic control problems and adverse weather conditions, Schedule and dispatch tactical aircraft missions, Handle complaints and billing inquiries.

• Care about customer’s satisfaction, introduce & explain for them all the company services.• Motivate the team to achieve high standards and KPI targets. • Preparing the required monthly reports for the team performance to provide better service to the client. • Analyse the performance of the branch and the team, identify trends, potential problems and opportunities• Resolve escalated issues, queries and complaints to guarantee clients satisfaction

•Analyzing and reporting on the performance of the branch and the team, identifying trends, potential problems and opportunities and proposing and implementing ways in which performance can be improved.•Resolving escalated issues, queries and complaints to guarantee clients satisfaction.•Leading, developing, coaching and motivating branch staff.•Maintain quality service by establishing and enforcing TE Data standards.•Assists the branch manager in the daily activities of the… Show more •Analyzing and reporting on the performance of the branch and the team, identifying trends, potential problems and opportunities and proposing and implementing ways in which performance can be improved.•Resolving escalated issues, queries and complaints to guarantee clients satisfaction.•Leading, developing, coaching and motivating branch staff.•Maintain quality service by establishing and enforcing TE Data standards.•Assists the branch manager in the daily activities of the branch office.•Continually reviewing and measuring branch activities against performance targets, standards and service levels. Show less

Establish and develop business relationships with Vodafone customers and reach for maximum level of customer satisfaction Handle customer’s complaints and find solution for them

• Responsible for evaluating suppliers in order to find the best deals possible on goods that are needed for business operations.• Responsible for ensuring a company has the right materials and equipment necessary to function. Ensures that products are delivered in a timely manner, and that the quality of the goods received is satisfactory