Peter Waitathu Email & Phone Number

Adgroup Centre | Kunde Road | Off Korosho Road | Valley Arcade

• Providing first level customer technical support to JTL clients on MPLS/switched network.• Troubleshooting MPLS VPN L2 and L3 problems.• Remote event management of optic fiber links and support of FTTx (GPON).• Configurations of network elements ONUs, Routers, switches, BroadGates (BG 20) and commissioning to the network for monitoring.• Monitoring CE connectivity and bandwidth management using ALLOT and CACTI.• Testing & troubleshooting of STM-n, E1 and Ethernet Links and Traffic rerouting using lightsoft NMS.• Maintain periodic updates of service faults in Ticketing System and accordingly maintain customer update by fault recovery process milestones.• Assist in escalating issues to the proper resources to resolve network and system issues.• Compile daily shift reports for the department.• Train new hired team members.

Nairobi

• Customer support.• Receiving and responding to client’s calls regarding faults in the network and creating tickets for faults reported.• Generating reports regarding the position of the network.• Troubleshooting network faults..

Jomo Kenyatta International Airport

• Installation and maintenance of Network, Telephone exchange system (PBX/PABX) and other telephone equipments.• Participate in major and minor repairs of electronic equipment.• Monitoring flight information network and displays.• Performing maintenance schedules for equipment and troubleshooting procedures.

Kenya Redcross Society

Disaster Officer and Peer Mentor

Bsc. Telecommunication And Information Engineering, Telecommunications Engineering

Activities and Societies: Kimathi Engineering Association, Kimathi Red Cross Chapter, Kimathi Peer counseling, Kimathi Christian UnionI.

High School, B+ (73 Points)