Peter Waititu Email & Phone Number

Kisumu, Kenya

• Introduce new vehicles’ customers to our after-sales products and services.• Receiving customer’s vehicle for repairs as service advisor.• Creating communication between the customer & workshop.• Initiating an enhanced consultative Service to ensure revenue flow to the workshop.• Carrying out initial diagnosis on the customer’s vehicle to facilitate customer’s wellness.• Managing quotation process, including checking customer’s credit rating & facilitation.• Building customer’s relationship by keeping him updated with job progress, explaining invoice content & vehicle handover after job completion.• Facilitate quotation, assessment & repairs process on accident vehicles, by creating a link between the insurance/assessment agencies & the service center• Constant communication with customers to seek feedback required on vehicles’ performance.• Support customers on any recall campaign from the manufacturer.• Liaise with manufacturer to support customer on warrants claims.

Garissa Dadaab

* Receiving customer’s vehicle for repairs as service adviser.* Advising clients on suitable service type as per vehicle mileage.• Scheduling U.N.H.C.R fleet for service/corrective maintenance in the workshop.• Receiving & issuing spare parts from the U.N.H.C.R spare parts stores.• Updating spares stock levels & advising the U,N,H,C,R supplies team on parts procurements..• Creating a communication between the customer & workshop team.• Carrying out initial diagnosis on the customer’s vehicle to facilitate customer’s wellness.• Managing quotation process.• Building customer’s relationship by keeping him updated with job progress, explaining invoice content & vehicle handover after job completion. • Constant communication to customer to seek feedback required on performance• Liaise with the manufacturer/distributor to support on customers' warranty claims in case of product's early failure.• Support customers on any products' recall campaign facilitated by the manufacturer/distributor.

Kenya

• Receiving customer’s vehicle for repairs as service advisor.• Creating a communication between the customer & workshop.• Inspecting accident vehicles & preparing quotations to be channeled to the assessments companies on behalf of the insurer.• Carrying out initial diagnosis on the customer’s vehicle to facilitate customer’s wellness.• Managing quotation process, including checking customer’s credit rating & facilitation.• Building customer’s relationship by keeping him updated with job progress, explaining invoice content & vehicle handover after job completion. • Constant communication to customer to seek feedback required on performance• Liaise with the manufacturer/distributor to support on customers' warranty claims in case of product's early failure.• Support customers on any products' recall campaign facilitated by the manufacturer/distributor.

Kenya

-Regular servicing and maintenance of vehicles.-Clutch system repairs.-Brake system repairs and servicing.-Engine and Transmission overhaul & assembly.-Management of tools and equipments-Auto electrics diagnosis.-Suspension repairs.-Differential unit overhaul and assembly.-Body work and panel beating.