It Manager: Infrastructure & Crm
Pujiang High-Tech District, Shanghai
Responsibilities are - 1. IT Infrastructure & IT Service* Standardize IT service process in ITTIL platform and manage & monitor all IT service in daily operation* Manage IT service team both inside and outside * Provide design, implement and administration on infrastructure architecture including network, data center and server virtualization * Lead IT infrastructure team and supervise outsourcing support team * Manage quarterly IT system health check including process definition, check scope and standard document * Manage IDC center, make backup plan and DRP(disaster recovery plan) and lead yearly disaster recovery drill * Manage and execute IT infrastructure projects, e.g. corporate WAN, network security assessment, set up branch office network, new factory, etc.2. IT Application: CRM & ERP* In charge of the whole CRM system(Microsoft Dynamic CRM) in China and manage the entire lifecycle of CRM projects, including vendor selection, gathering and analyzing business requirements, regularly communicating and updating to stakeholders, business process streamline, post-project support, managing vendor partner and change management. * Set up and accumulate database of customers, leads, quotation, opportunity, sales activities, service activity etc. for further data mining and analysis* Streamline and standardize the ways of working, define clear KPI in CRM system* Use CRM system to improve team collaboration to enhance success rate * Support ERP（E1）- CNC（System architecture and data authorization）3. IT Governance* Plan and review IT budget of the whole IT department twice-yearly* IT asset and document management* Manage IT internal customer communication and partnership, e.g. IT announcement, customer survey, IS memo, etc.* Manage IT Service and infrastructure team, including performance review, training* Manage IT purchase process including vendor and contract management * Support IT audit and manage IT risk compliance.
