Delivery Service for Yachts we match clients with talented delivery crew.

300 acre Dairy Farm with a Milk Processing Facility

• Working with the management team in the analysis of the current Service Levels and identify a plan for Service Improvement.• Identified key areas for improvement and then implemented Service Improvement Plan• Implemented Project Management methodology and structure• Developed workflow and processes to identify methods for improvement.• Introduced Agile methodologies within a ITIL framework.

• Working with clients on the gathering of requirements and documenting the defined Scope of Works and build specifications for Avaya and Shortel systems• Business Analyst/Project Manager for several large system rollouts ranging from 150 to 500 users.• Being the face of CTI and Avaya providing clients with technical understanding and developing appropriate solutions to meet requirements• Working with WFM providers to integrate appropriate solutions to meet clients requirements.• Developing appropriate reporting solutions and dashboards to allow appropriate management of call centre activities.• Working with Cytrack Salesforce and Microsoft Dynamics to implement appropriate intergration.

Working with the senior management team developed strategic review of its current and future service offering business processes marketing and sales strategies.Formal review of all the business processes and systems and developed a strategic plan for the growth of the business.Implemented an Agile Development process across all delivery functions.Developed and implemented a range of new Digital Service offerings including online services including Search and Online Advertising.Identified areas where the business qualified for R&D Tax incentives and completed application and acceptance process with Aus. Industry.Developed strategic Marketing and Business PlansImplemented a Digital Strategy utilising Display, Search SEM, Facebook and LinkedIn Implemented KPI and financial management Tools to assist the management to measure performance and cash flow.

Appointed to develop the marketing and sales strategy for Bijingo.Bijingo is a SwS (Software with Service) provider of enterprise level Project and Portfolio Management Software the company has been in operation for the past 12 years and boast over 2500 licences and a client base that includes Toll, LinFox, UGL, DTZ, Murray Goulburn Co-op, ANCA as well as numerous others.Developed Online strategy and CRM and sales engagement process.Planned the implementation of Multi channel advertising and promotion strategy across Outdoor, Online (Search, LinkedIn, Display), Webinars, Blogs and Automated CRM.

Forms part of a specialist IT service delivery leadership team who are challenged with delivering the service platform to the BASF business globally, covering Finance, HR, EHS, Supply Chain and IT and IS services .• Developed and executed the Service Delivery program that now supports 29,000 devices for BASF users across 17 countries in APAC and is delivered through ATOS (Global Managed Service Provider). • Executed the framework to transition Service Delivery from Dell to ATOS. Won back confidence in the service delivery which was at an all-time low, working with ATOS to reduce the volume of tickets by 57%, and reducing the tickets aging by 97% in less than 8 months.• Led APAC requirements analysis into ICT infrastructure needs and related process changes.• Owned the full project lifecycle including delivery and risk for larger multi-tiered projects including M&A, infrastructure, applications, networks and architecture. • Facilitated end user training requirements to support new system rollouts. • Worked collaboratively with BASF APAC infrastructure team across Service Design, Change Management, Information Managers, Procurement and Vendor Management on ICT initiatives and change; and to champion Global best-practice strategies and initiatives.• Developed the Telecommunications strategy for BASF Australia aligning with global standards, led tenders for this AUD$3Mil contract, and successfully returned 30% reduction in costs based on previous years.• Provided leadership across a team of 3 Direct reports with dotted line reports to a further 6, and managing a pool of up to 21 Contracted Campus Techs and 178 Dispatch Technicians

Reported to the Shareholders & Board of this IT communications (Telstra Dealership) business and challenged with building the business from the base up. Key responsibilities have included business planning and strategy, marketing, P&L management, product & service management, IT roadmaps, pricing, operations, and staff management• Established the business vision, plan and strategy (short, medium and long range) that would see this Telstra Dealership successfully diversify to becoming a multi-faceted services provider.• Directed the ICT roadmap for internal operations, and drove the product/service delivery roadmap to support growth in service offerings. This included SWOT analysis against market and competitor offerings, and defining the market strategy to grow B2B and government contracts.• Negotiated the commission structure on 30 million dollars of revenue generated for Telstra • Secured dealer arrangements with ICT suppliers including LG Aria, Alcatel, NEC and Telstra, and established the partnership agreements with suppliers and vendor partners.• Developed and grew a network of Joint Venture Partners, and integrated a suite of integrated service solutions that allowed for the successful bid of new client contracts with higher ROIs.• Rolled out standardised methodology to support Project Management and delivery.• Managed teams of up to 41 sub-contractors, ensuring works were completed to client satisfaction, and met the quality of standards expected by client and by Navigator IT.

“MUMS” was a specialist recruitment firm aimed specifically at finding work returning to the workforceAs Founder of the company, complete responsibility was given for overseeing strategic and fiscal direction, market plan, strategy, business development, IT requirements, and administration management.• Took the business from a start-up phase, successfully raising $350k in capital investment through a series of roadshows, and developing a risk-based business plan to move the business forward. • Led the development of marketing, promotions and PR strategy including the development of online and call centre strategy for lead generation.• Rolled out ICT infrastructure for operations and marketing including development of company website, digital marketing strategies, web based customer solutions, CRM and MIS Development.• Developed a number of strategic alliances with clients, and personally led business development for large/more strategic accounts including client meeting, presentation, tender and contract negotiations.

Ezycharts was a software for monitoring and managing stock market movements and data on the fundamentals of companies listed on exchanges around the world this included being a supplier of live ASX data and end of day world market data Reported to the Board of Directors, and responsible for planning, developing and implementing strategy for operational management and development so as to meet agreed fiscal and organisational performance plans within agreed budgets and timescales.• Took the business through a series of growth stages, returning upwards of $2.25Mil in revenue turnover, with a market software and data service portfolio that serviced over 6000 clients• Restructured the cost base of Ezycharts by 40% while still increasing capacity and output by reconfiguring current IT infrastructure systems and Software development processes• Negotiated the merger of EzyCharts with Stock Market Investors Group, a strategic business initiative.• Project managed the Implementation of CRM and web based customer solutions• Managed a team of 12, ensure that the business unit is properly staffed with qualified, motivated individuals who can support the company’s needs for timely completion of quality work, within budge.

Role: To drive the sales of share market education programs Function• Develop and implement a marketing plan• Manage a national team of sales rep• Develop and Implement CRM solution• Assist in the development and implementation of strategic plan• Negotiate and secure venture capital• Develop strategic alliancesAccountability• Accountable to Board and shareholders.• Achieving Sales Targets of $1.5M (achieved sales of $3.25M)• Adhere to budgets.

Role: To sell maintenance programs to new corporate clientsFunction: • Accountable to sales manager• Management of sales strategy to new accounts• Presentation of individual and board levels of potential clients• Survey and price clients equipment maintenance requirement• Compile and present report and recommendations• Close and implement maintenance programsAccountability• Achieve sales in access or $600,000 (Achieved $1,576,000)• Maintain accurate client records• Maintain team approach to gaining new business• Compile accurate and professional reports